Operations | Monitoring | ITSM | DevOps | Cloud

Customers interact with your business multiple times before reaching any goal. These repeated digital interactions are what make up the customer journey. Your customers’ overall experience across the different channels as they engage with your organization (websites, social media, email, etc.) make up the customer experience. Customer journey analytics refers to the process of analyzing the experience of customers across multiple touchpoints in the customer journey.

A lot of time and resources are invested in making sure your customers get your emails. This is where email infrastructure comes in handy. While you have limited control over user interaction with your emails, monitoring email infrastructure is in your hands. Email infrastructure usually consists of your server and domain configuration, server performance, IP address, mail agents, and more. And to make sure your email infrastructure is in perfect working order, you need to constantly monitor it.

This is a great question. The answer is yes. You can send Graylog alerts via email, text, or Slack, and now Discord. Yes Discord! The growth and use of Discord has transformed from just many Gaming users to businesses using it as a communication platform. Many businesses like: Gaming Developers, Publishers, Journalists, Community and Event Organizers use Discord. Discord lets Gamer Developers work in teams with each other on their projects.

Last year, during the Magecart attacks saga, I was constantly flooded by calls from e-entrepreneurs – all sounding worried and anxious. The attacks were brazen, and the digital trust was taking a beating. After the initial shock waned, the entire conversation shifted gears. I still remember having long discussions with my clients about eCommerce security threats and their solutions. It now focused solely on building a reliable security system.

Migrating to cloud infrastructure is one of the most critical requirements for modern enterprises to ensure long-term sustainability. Initially, there was a general apprehension about adopting cloud technology and developing a cloud migration strategy; certain aspects like security and resilience were concerns. But today, with increasing technological advancements and familiarity, there is not an iota of doubt that the advantages of adopting cloud technology have far outnumbered the few drawbacks.

According to Forrester, the number of permanent, full-time remote workers is expected to increase by 300 percent or more compared to pre-pandemic numbers. Amid the chaos surrounding the pandemic, getting your entire workforce back to the office seems trivial, especially when many employees’ work can be done remotely. It’s no wonder that, according to Gartner, almost half of employees will continue to work remotely post COVID-19.