Operations | Monitoring | ITSM | DevOps | Cloud

Last year I started an IoT project, Plant Buddy. This project entailed soldering some sensors to an Arduino, and teaching that device how to communicate directly with InfluxDB Cloud so that I could monitor those plants. Now I am taking that concept a step further and writing the app for plantbuddy.com. This app will allow users to visualize and create alerts from their uploaded Plant Buddy device data in a custom user experience.

Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy. This post will center around what happens when critical systems fail and tickets are not being created in BMC due to a break in the workflow.

More and more, working smarter and faster means building more intelligent software with a focus on AI capabilities to enhance machine learning, increase automation, and produce faster, more accurate predictions. Unlocking the benefits of artificial intelligence is a central focus for the ServiceNow Advanced Technology Group (ATG)—a customer-centered innovation group founded in August 2020.

Discipline is the key to success for all companies doing well in their field or reaching a trillion-dollar valuation. They manage the software and update it very frequently when it comes to providing services. So how are they able to manage it and keep their software updated every moment? The answer is ALM—Application Lifecycle Management. ALM includes the people, the software, the tools, and the processes included in software development, from planning to deploying it for end customers.