Operations | Monitoring | ITSM | DevOps | Cloud

Sometimes an IT ticket is just an IT ticket. But far more often, when one or a few tickets are submitted, it means there are many more users and systems exposed to the same issue. IT issues can quickly get out of control and affect many employees, sometimes overnight. When these get out of control, they can become “top call drivers” that bring your team, department, business lines, and even entire business to a halt.

When you want to direct your observability data in a uniform fashion, you want to run an OpenTelemetry collector. If you have a Kubernetes cluster handy, that’s a useful place to run it. Helm is a quick way to get it running in Kubernetes; it encapsulates all the YAML object definitions that you need. OpenTelemetry publishes a Helm chart for the collector. When you install the OpenTelemetry collector with Helm, you’ll give it some configuration.

Organizations around the globe recognize the importance of digital transformation to respond to the demands of the modern world. Organizations can advance their business by adapting technology, processes and tools. By doing so, they can increase flexibility, efficiency, security and improve customer experiences to boost success and gain competitive advantage. However, digital transformation is not always easy.

I find it amazing how much opportunity and flexibility cloud environments are creating for organizations of all sizes. I’m seeing more and more companies experimenting with open-source software (OSS) relational database systems, which years ago would’ve been too complicated for the customer to set up. With Azure, you can spin up OSS systems like MySQL or PostgreSQL quickly to determine if the engine fits their needs. If it does, you can continue development on it.

Phishing is the fraudulent practice of manipulating people via emails, texts, websites or phone calls into disclosing sensitive information, like credit card numbers or login credentials, that can then be used to access and attack systems. Cybercriminals do this by tricking users into taking specific actions that cause them to inadvertently download malware.

Containerization is a type of virtualization in which a software application or service is packaged with all the components necessary for it to run in any computing environment. Containers work hand in hand with modern cloud native development practices by making applications more portable, efficient, and scalable.