Operations | Monitoring | ITSM | DevOps | Cloud

Log files and system logs have been a treasure trove of information for administrators and developers for decades. But with more moving parts and ever more options on where to run modern cloud applications, keeping an eye on logs and troubleshooting problems have become increasingly difficult.

As you explore IT event management and IT incident management, they may look and even sound similar, but it’s essential to understand how they differ. Your IT management team needs to know what to look for, both in an event and an incident, so they can resolve any red-flag issues and return your system to normalcy. But why is it so important to recognize the difference?

Dear Santa, I’ve been an extremely good IT Operations Manager this year (which is saying something considering the state of the world at the moment) and I have a few items on my wish list.

Let’s get one thing out of the way: we’re going into 2023 on a high-note. We’ve closed deals with some of the most respected companies in both the UK and US, we’ve hired in the double-digits, expanded into New York, and revenue is growing steadily. But we aren’t hanging up our football boots just yet. Yes, we can take some time to celebrate our wins, but we’re all hands on deck for 2023 planning.

Grafana Agent v0.30 is here! The past couple of Grafana Agent releases have been pretty exciting for us. We introduced Agent Flow as a new way to configure, run, and debug telemetry pipelines. We also announced OpenTelemetry Collector components to expand on our Big Tent philosophy and allow users to switch seamlessly between the Prometheus and OTel ecosystems. This latest release continues that momentum by introducing Loki components for building logging pipelines and marking Flow mode as beta!

Microservices are loosely coupled software that provides flexibility and scalability to a cloud environment. However, securing this open architecture from vulnerabilities and malicious actors can be challenging without a service mesh. This blog post will demonstrate how you can create an Istio and Calico integration to establish a service mesh that will manipulate HTTP traffic in the application layer.

Computer marketers and analysts never saw a term they didn’t want to change. Not leaving well enough alone with the tried and true "network monitoring," more folks have taken to using the term "infrastructure monitoring." That term is so general as to have little meaning. Afterall, what infrastructure are we talking about? Bridges, roads, servers and NICs? Very confusing.