Operations | Monitoring | ITSM | DevOps | Cloud

Vibe coding with the incident.io API

Many, many years ago, I was a computer science major at the University of Illinois, hoping someday I’d be able to write code for a living. I started my career in QA hoping to learn the ins and outs of software development. But it turns out I wasn’t very good at coding. I was just good enough to get a role as a sales engineer, where all I had to do was write code that could hold together for 30 minutes in a demo.

Innovation at Work: Inside Our Product & Engineering Team

In this inspiring video, three of our dedicated Product and Engineering team members open up about what it’s like to bring new ideas from concept to reality. Discover how collaboration fuels creativity, why working side by side with passionate colleagues makes all the difference, and how we put our customers at the heart of everything we do.

The Innovation vs. Control Syndrome: Unlocking Enterprise AI's Full Potential

From optimizing supply chains to personalizing customer experiences, artificial intelligence and machine learning models are no longer statistics-based revenue initiatives; they’re foundational to modern business strategy. Organizations are pouring resources into developing and deploying AI, driven by the promise of unprecedented efficiency, insight, and competitive advantage. Yet, beneath this surging wave of innovation lies a growing tension: the Innovation vs. Control Syndrome.

Unifying Autoregressive and Diffusion-Based Language Models

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. In this presentation, Pierre-André Noël will show that, if you squint hard enough, autoregressive language models are a special case of diffusion models. We make this idea more concrete by introducing hyperschedules, allowing different token positions to get different noise levels.

Introduction to Puppet Security Compliance Enforcement

Take enterprise compliance to the next level with Puppet Security Compliance Enforcement. This video demonstrates how to shift from reactive to proactive compliance, automating security standards across Puppet Enterprise and Puppet Core environments. Discover how to implement CIS benchmarks with ease, achieve consistent compliance, and reduce risk across your Linux and Windows infrastructure with tailored configurations.

Semantic Search Explained: Search with intent [Quick Question Ep. 3]

In this video, I’ll explain what semantic search is and how it’s different from traditional keyword search. I’ll walk you through the limitations of lexical search, what we mean by semantic intent, and how vector search plays a role under the hood. About Elastic Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale. Elastic’s solutions for search, observability, and security are built on the Elastic Search AI Platform — the development platform used by thousands of companies, including more than 50% of the Fortune 500.