Operations | Monitoring | ITSM | DevOps | Cloud

Don't Fear the Ticket Reaper: How IT Service Desk Automation Slays Everyday Monsters

Here there be cybersecurity monsters. But there don’t have to be. The scariest creatures aren’t in haunted houses or slasher films. They’re in your IT environment, lurking in queues, clogging inboxes, haunting your service desk. We’re talking, of course, about tickets. Every IT leader knows the horror movie I’m referring to: endless tickets piling up and making even the simplest requests a real slog.

Decoding cloud credits: Are "free" credits locking you in?

“Free" cloud credits, they sound like a gift, but they often come with hidden costs and an agenda: lock-in. The illusion of a cost-saving measure can quickly become a vendor-specific trap, forcing costly migrations or leaving your business overpaying for cloud services. This issue, which the UK Competition and Markets Authority (CMA) estimates contributes to £430M of annual over-payments in the UK alone, is what we call the "cloud credit trap.".

From Logs to Insights: Observability with ClickHouse

Watch this session to learn why ClickHouse is a natural fit for observability pipelines and log analytics platforms. Includes a demo of Aiven for ClickHouse service. Relevant for DevOps and Platform Engineers, SREs and Observability/Monitoring Leads AIVEN DATA PLATFORM The Aiven Platform is more than a collection of open source services for streaming, storing and analyzing data. The platform ensures that all services run reliably and securely in the clouds of your choice, are observable, and can easily be integrated with each other and with external 3rd party tools.

Introducing the Splunk Technology Add-on for Ollama: Illuminating Shadow AI Deployments

Without strong visibility and governance, local LLMs risk replicating the fragmented, unsupervised sprawl once seen in shadow IT, complicating security postures and making it difficult for organizations to ensure proper oversight and compliance as these powerful AI tools become embedded in daily workflows. To address this challenge, The Splunk Threat Research Team has released the Splunk Technology Add-on for Ollama that provides comprehensive monitoring and observability capabilities specifically designed for local LLM deployments.

Addressing Critical Zero-Day Vulnerabilities in Microsoft Systems #shorts #patch

Recent findings reveal two major zero-day vulnerabilities, including a third-party CVE, with two Microsoft CVEs rated 7.8 on the CVSS scale being actively targeted. Microsoft has responded by removing a risky fax modem driver and urging users to update their operating systems to mitigate these threats. This marks the final security update for Windows 10, prompting users to consider upgrading to Windows 11 or applying further mitigations.

Sumo Logic Academy - Training and Certification Overview

In 2025, Sumo Logic revamped its education and certification program, introducing industry-aligned assessments, digital badges and many free training offerings, including industry leading free instructor led classrooms and interactive hands-on labs. This video walks through all Sumo Logic Academy program offerings.

Sumo Logic Dojo AI overview

Stop the firefighting and get instant answers with Sumo Logic Dojo AI. When a security incident hits, you risk losing money and time as you wait for investigations and troubleshooting. Discover how Dojo AI agents simplify investigations by surfacing potential threats, providing actionable insights, and guiding you to the root cause faster using natural language.

Running Ansible Playbooks from Puppet Edge

When thinking about imperative infrastructure commands and Day 0 tasks for provisioning infrastructure, Ansible is an oft-mentioned tool that has been popular among practitioners for its easy YAML syntax and agentless architecture. You might have used Ansible to get your infrastructure started or for other “one-and-done” infrastructure automation scenarios.

Exploring how PostgreSQL 18 conquered time with temporal constraints

Do you like working with time in your code? If yes, you’re likely one of the lucky ones who are blissfully unaware of how deep the rabbit hole goes. If you don’t like it, I have good news for you! Postgres can make working with time more enjoyable! The newly released temporal constraints let you easily maintain referential integrity across temporal relationships. That might seem simple, but it's kind of a big deal. Let’s explore it through an example.