Operations | Monitoring | ITSM | DevOps | Cloud

Given the endless choices customers today have, offering excellent customer service is the only way to stay relevant in a cut-throat CX landscape. 73% of customers say that customer experience is a determining factor when making purchases, while 42% are ready to pay more in exchange for superior customer service. However, delivering instant and personalized customer experiences at scale across channels is a challenging feat today.

I want to make my microservices more observable. Currently, I only have logs. I’ll add metrics soon, but I’m not really sure if there is a set path you follow. Is there a beginner's guide to observability of some sort, or best practice, like you have to have x kinds of metrics? I just want to know what all possibilities are out there. I am very new to this space.

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Whether you run a website of your own, or rely on a specific website for your profession, finding out a URL has gone down can cause considerable losses in revenue and accessibility, or deny access to the critical information you or your users rely on. Uptime monitors let you constantly check your site(s) to see if they are up and running. There are a few common use cases for uptime monitoring.

Prometheus is the de facto open-source solution for collecting and monitoring metrics data. Its straightforward architecture, operational reliability, minimal upfront cost, and versatility in integrating with cloud-native systems make it the preferred choice for many. Getting started is as simple as configuring the Prometheus server and setting simple parameters such as the scrape intervals and targets, cadence, and setting the job name based on the function of the server.

In industrial operations, time is money. The more efficient processes and machinery are, the better it is for business. Providing proactive monitoring and maintenance of industrial machines, however, is not an easy task. This is especially true as these machines become increasingly complex and distributed. It’s not possible to have maintenance crews on site for every asset in a distributed system. The edge is where the physical world meets the digital world.