Operations | Monitoring | ITSM | DevOps | Cloud

IT change management in ServiceDesk Plus

Learn how you can streamline your #changemanagement process with ServiceDesk Plus - http://bit.ly/36x86Gw. Leverage various automations like change workflows, automatic approvals, notifications, and more to improve your change process. Plan, track, and implement your changes in one place to minimize disruptions and maximize efficiency.

Setting the Cornerstone of a Successful ITSM Practice [Webinar]

One of the key challenges that most IT service desks face is transitioning ITSM best practices from the drawing board to daily practice. And seldom do teams realize that this hurdle can be handled effectively by leveraging the capabilities offered by #ITSM tools like ServiceDesk Plus. This session is a blend of the recommended industry best practices and ManageEngine's 15 years of ITSM experience, all aimed at helping service desk teams implement best practices in their day-to-day #ITSMprocesses. 

Introducing ServiceDesk Plus MSP 10.5: The all-in-one MSP Business Software

The latest update to #ServiceDeskPlusMSP brings a refreshing new UI and exciting new features empowering your #servicedesk with capabilities that will help you take your business to the next level, and provide an enhanced service experience to your customers.

December 2019 Outage Report

December was a busy month with systems we don’t normally see experiencing server downtime. Our first story, in particular, is an excellent example of how complicated monitoring can get as infrastructure grows. We saw every level get hit, from the government to big-name players, with ransomware being one of the major thorns in our collective sides. But we also bring you the heartwarming tale of the little Minecraft Server that could.

A Rubyist's Introduction to Character Encoding, Unicode and UTF-8

Have you ever dealt with a unicode bug? Where plain text — the substance you work with all day — can no longer be trusted? It can be disorienting to say the least! This article will help prepare you so that the next time that happens you’ll be able to spend less time hyperventilating and more time troubleshooting.

How Grafana Enterprise Helped 84.51° Centralize Its Metrics and Tell a Holistic Story

84.51°, the data analytics and marketing company owned by The Kroger Company, found out it needed centralized metrics the hard way. When Erin O’Brien was brought into the company in the spring of 2019 as a Lead Service Manager, she was tasked with evaluating and seeking ways to continuously improve how the Technology and Product teams worked together.

Okta: Atlassian product suite most popular app of the year

Atlassian and Opsgenie are among the most popular apps in the Okta network this year, according to a new report from the security company. From the report: Okta’s Business @ Work 2020 Report takes an in-depth look at how organizations and people work, exploring industries and customers, and the applications and services they use to harness productivity.

Using Auditbeat to protect your critical infrastructure

Beats are lightweight, purpose-built agents that acquire data and then feed it to Elasticsearch. Beats use the libbeat framework that makes it easy to create customized beats for any type of data you’d like to send to Elasticsearch. Auditbeat is a lightweight shipper from the Beats family that you can install on your servers to audit the activities of users and processes on your systems.

CNCF Member Webinar: DevOps Patterns and Antipatterns for Continuous Software Updates

So, you want to update the software for your user, be it the nodes in your K8s cluster, a browser on the user’s desktop, an app in the user’s smartphone or even a user’s car. What can possibly go wrong? In this talk, we’ll analyze real-world software update fails and how multiple DevOps patterns, that fit a variety of scenarios, could have saved the developers. Manually making sure that everything works before sending update and expecting the user to do acceptance tests before they update is most definitely not on the list of such patterns.

Kubernetes Master Class: How to harden your Kubernetes Clusters

As enterprises accelerate their adoption of containers and Kubernetes, they need to take necessary steps to protect such a critical part of their compute infrastructure. But not everyone has the same security needs, with developers and engineers often asking for different levels of granular control on specific configurations. This masterclass will help you navigate these conversations using Rancher’s current best practice security guidance. Topics to be covered will include: