Operations | Monitoring | ITSM | DevOps | Cloud

In the early days of the pandemic and in 2021, teams were on their heels reacting to everything thrown their way: changes in work dynamics, accelerated digital transformation, and new support procedures and expectations. Providing exceptional support isn’t only about quick response and incident resolution; much of it boils down to processes behind the scenes that keep you proactive. Enter: problem and change management.

No one will be surprised to hear that ransomware is, once again, on the rise. The last two years have seen a stratospheric increase in both the frequency and sophistication of attacks. In a just-released report from Ivanti, Cyber Security Works and Cyware, 2021 closed out with alarming statistics including a 29% increase in CVEs associated with ransomware, and a 26% increase in ransomware families compared to the previous year.

With Ivanti’s release of Endpoint Manager 2021.1 SU2, on-prem customers are now better equipped to modernize their Windows 11 migration and streamline patch automation.

We often hear from customers that they’re dealing with unmanageable levels of noise and complexity, which makes it harder to pinpoint root cause and get to resolution quickly. All this effort spent on sifting through noise, processing events, and gathering context results in a lot of wasted time. That’s why we’ve launched Event Orchestration, which became generally available to our Event Intelligence and Digital Operations customers on Monday.

Many companies don’t know where to begin when migrating to AWS. Some worry their data will leak, while others don't know the most efficient migration strategy for AWS. Another group worries about overspending when moving to AWS. The migration strategy involved plays a crucial part in all of these concerns. This guide will discuss more than just AWS cloud migration strategies.

As an idea conceived by Gartner four years ago, AIOps is already a mature practice. But it is also one that continues to evolve as businesses turn to AIOps to support new use cases, and as AIOps vendors build better and more efficient AIOps tools. That fact begs the questions: what’s next for AIOps? What are the relevant trends that will shape the future of AIOps over the next several years, and how will AIOps use cases evolve going forward?

A couple months ago, a Splunk admin told us about a bad experience with data downtime. Every morning, the first thing she would do is check that her company’s data pipelines didn’t break overnight. She would log into her Splunk dashboard and then run an SPL query to get last night’s ingest volume for their main Splunk index. This was to make sure nothing looked out of the ordinary.

Technology teams are under more pressure than ever before. They’re balancing the demands of a changing workplace, growing customer expectations, and shifting from traditional to digital delivery. While managing more applications with less visibility, they face expectations to deliver fast, customer-grade experiences. These digital experiences are increasingly enabled by the cloud.

Using FireHydrant’s Runbooks, incident and retro data can be automatically sent to Confluence at any point in the incident lifecycle. For example, the moment you’ve resolved an incident FireHydrant can create a fresh Confluence page with all of the critical incident information stored in FireHydrant. When utilizing Runbook conditions, you can choose the perfect moment to send your FireHydrant retro to a Confluence workspace.

Just how effective can an employee engagement campaign be? Consider this: A single Nexthink Engage campaign prompted 90% of employees to update their browser in one day. Despite not having access to the enterprise version of the Google Chrome browser, thousands of employees in this U.S. biopharmaceutical company downloaded the personal version of Google Chrome. 5200 employees to be exact.