Today, most organizations rely on several different secure communication mediums — like email, real-time chat, video calls, and SMS — to transmit information, collaborate, and keep teams aligned. While modern communication tools help teams stay connected, the digital landscape is not without its challenges. For most organizations, it’s only a matter of time before network disruptions, security breaches, and system failures impact main lines of communication.

As a major retailer with more than 1,700 outlets, Canadian Tire needs robust business processes that continue to operate seamlessly when adverse events strike. Although the company had disaster recovery plans in IT and an established business impact analysis discipline in its business units, these processes ran on Microsoft Excel, Word, and emails—and weren’t connected.