As a business, we talk a lot about automation as one of the key ways to drive efficiency and growth within an individual MSP. By automating the response to and remediation of some of the more common IT issues customers face, technicians are freed up to spend more time dealing with bigger issues. Ultimately, this means the business is able to handle more customers without having to invest in growing its technician base.
When I started at Puppet three years ago, I saw a company with a tremendous customer base, an active open source community, an incredible reputation, products that solved some of the hardest problems in the operations space, and a passionate team that had deep values and was purpose-driven, both of which are at my core as a leader.
Today we are pleased to announce that CircleCI has acquired Ponicode, a Paris-based AI engine for analyzing source code, with the goal to help developers produce better code in their local development environment. Ponicode caught our attention with their dedicated focus to helping developers handle their least favorite tasks — the toil surrounding writing code — such as authoring tests, commenting code, analyzing code quality, and more.
I’m excited to announce that today, PagerDuty is taking our automation capabilities to new scale and scope as we enter into a definitive agreement to acquire Catalytic. With their technology and talented team we accelerate the delivery of enterprise-wide process automation that manages no-code workflows across the business, broadly applicable to any workflow, for any employee.
Over the past few years, we’ve been seeing large-scale consolidation taking place in our marketplace, with private equity firms and margin-based companies, such as telcos and traditional IT consulting businesses, investing heavily in MSPs.
At Datadog, we’re dedicated to building a platform that helps teams detect, troubleshoot, and resolve issues in their applications and infrastructure. We know that our customers need to be able to debug issues, explore ideas, and manage incidents efficiently, and that means having access to tools that can help them seamlessly share information and leverage the expertise of their distributed teams.
Broadcom officially closed on the acquisition of AppNeta on Jan 31, 2022. This marks a new beginning for AppNeta and the Broadcom network monitoring software business. AppNeta will take the lead in our vision to enable Network Visibility Anywhere, focusing especially on operational blind spots and experience in the last mile. We aim to ensure a quality digital experience anywhere while working, transacting, communicating and automating.
The managed services provider (MSP) industry has been rapidly consolidating for the past several years as private equity (PE) firms buy up small IT firms and cobble them together into larger platforms. But that process is evolving quickly for two main reasons: there aren’t enough sellers of quality assets and PE firms have shortened how long they hold their investments. That means they need to hunt for bigger game—and with a rifle, not a shotgun—before they cash out and exit.
