Resolve Insights Part 1: DDM
Part 1 of the Resolve Insights short video series, showing Auto Discovery and dependency mapping as well as CMDB push.
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ITIL
Putting ITIL 4 Into Practice With SolarWinds Service Desk - SolarWinds Lab Episode #87
ITIL 4 certifications demonstrate a thorough understanding of how to deliver value to the modern organization through services. Matching that understanding with the capabilities of your ITSM solution is a powerful combination. Join ITIL 4 Managing Professional Sean Sebring and ITSM Senior Sales Engineer Liz Beavers for a crash course on applying the seven guiding principles of ITIL 4 and how they tie into using the SolarWinds Service Desk platform. Whether you’re a certified ITIL pro or a new help desk technician hoping to work more efficiently, learn five ways to deliver better service to your organization.
Everything you need to know about ITIL4
ITIL 4 is the first significant update to the leading IT service management(ITSM) and digital service management framework since 2011. Drawing on extensive input from industry experts around the globe—including content writers, reviewers, and contributors—ITIL 4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.
7 ITIL® 4 tips for service professionals by the ITIL 4 co-author | ITIL 4 overview, benefits & more
Presented by Barclay Rae, ITIL 4 co-author and a well-known ITSM consultant, this webinar focuses on the practical application of ITIL 4, using value streams, and the various areas of professionalism that are now included as part of the ITIL 4 portfolio.
Incident Management 101
ITIL incident management is a key component of ITSM. Watch this video to see how SolarWinds Service Desk makes it easy to work incidents efficiently.
Problem Management 101
Download the Free Trial: https://slrwnds.com/prob-mgmt-101.
Why I don't hate ITIL (aka ITIL in a DevOps World)
When I read Greg Ferro’s infamous “Why I hate ITIL so much” blog back in 2015, I have to admit that I agreed with many (albeit not all) of what he said. Maybe it’s the issues that I have with authority in general, or maybe it’s my many years of working within the constraints of ITIL and ITSM in operating systems and services – but I truly believed (and still do) that well-educated, experience and consensus-based pragmatism is what actually gets things done.
Atlassian ITSM Demo Series | Problem Management
Atlassian's ITSM solution helps IT teams deliver faster and collaborate effortlessly. In this Problem Management video, you'll learn how Atlassian helps you keep the impact of incidents to a minimum, record information about problems and workarounds, and help agents get to the root cause.
Create Value With ITIL 4: How to Move From the Linear Lifecycle Mentality to a Value-Based Approach
ITIL 4 has the potential to launch a massive shift in the evolution of IT service management. We're used to thinking in terms of a "service lifecycle", but ITIL 4 introduces a service value chain—where activities that create value can be started at any point, by anyone. Let our experts help you sort through the chaos of this intellectual shift.
ITSM VS ITIL - Difference between ITIL & ITSM
When implementing IT management in an organization, there’s this common confusion between ITSM and ITIL. You must have asked yourself, “What is needed, ITSM or ITIL?” The confusion is justified because these two terms seem to be the same but they are actually different. In this blog, you will get to know about ITSM and ITIL; how different they are, and their relationship.