Business continuity has become a key priority for most management teams and their IT associates. Every single minute lost in downtime can result in potentially bloated overheads and reduced revenues. That said and done, no matter how well-engineered the network is, there will be some issues and problems in its due course of operations. ITIL broadly defines an incident as an unplanned incident that interrupts a service or has the potential to interrupt service if not addressed immediately.
Our CTO and Field CTOs spend a substantial amount of their time talking to customers, industry leaders and domain experts, gaining extraordinary insights and subject matter expertise on the most current and burning issues in IT Operations. Listening to them speak at events, webinars, prospect meetings and even as part of random watercooler chats, we always thought it was a shame we didn’t have a platform to share their wisdom on a broader scale.
