Operations | Monitoring | ITSM | DevOps | Cloud

InvGate

What is ITIL Demand Management? An Introduction

May 12, 2022 By Steve Manjaly In InvGate
Predicting consumer demand and ensuring you have the resources to support that is key to the success of any organization. The same is true for IT, and this is where ITIL demand management comes in. Demand management is an ITIL process that interfaces with multiple processes and manages expectations on both customer and service provider ends. Let’s explore the demand management process, what it entails, and what good demand management looks like.
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Co-creating business value with ITSM

May 11, 2022 By ManageEngine In ManageEngine
IITL has been adopted by organizations to streamline their IT service management since its conception in the 1980s. ITIL talks about co-creating value from a service management perspective in its latest version. ITIL 4 can be considered a modernized framework that is more in line with changing technologies; unlike previous versions, it emphasizes the importance of stakeholder collaboration for co-creating value. The latest version aligns with new work models such as lean, agile, and DevOps and supports modern technologies like AI and the cloud.
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InvGate

What Are the Main Benefits of ITIL 4?

May 10, 2022 By Steve Manjaly In InvGate
Over the past decade, global spending on digital transformation has steadily increased. With the global pandemic and the subsequent shift to remote work and focus on online business, organizations have realized the importance of going digital and presenting a digital interface for both employees and clients. In fact, the total global spending on digital transformation is projected to reach 1.8 trillion US dollars in 2022 and 2.8 trillion USD by 2025.
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InvGate

Beyond Systems & Processes: ITIL Benefits to Individuals

May 3, 2022 By Brian Hubbard In InvGate
The benefits of ITIL to a company or organization are widely discussed. This makes sense for the bigger picture, from the perspective of an organization. Smart organizations these days are adapting an ITIL framework to straighten out their IT service management and achieve business goals. However, it’s not so often you hear the question: what are the ITIL benefits to individuals?
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InvGate

5 Steps to Ensure Your ITSM Practice is Up to ITIL Standards

Apr 29, 2022 By Ezequiel Mancilla In InvGate
Ever since it was first introduced, ITIL has become one of the leading frameworks for IT service management. With its clearly defined processes and services as well as logical distribution of roles and responsibilities, ITIL has helped organizations streamline their IT process and deliver value to stakeholders. The framework has helped organizations in their digital transformation by bringing together the stakeholder’s vision and the IT department's implementation.
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Infraon

What is ITIL and ITSM?

Apr 27, 2022 By Infraon In Infraon
ITIL and ITSM have growing preominence in current business landscapes. However, people often perceive that these two terms are non-comparable and distinct. Your business will be gaining very little when you seek to consider these terms independently. ITIL and ITSM add value to businesses through cost efficiency, reduced downtime, agility, and operational efficiency. Therefore, Managed Service Providers (MSPs) are looking to integrate ITIL and ITSM into their business philosophy for IT management software.
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InvGate

How to Build a RACI Matrix for ITIL

Apr 12, 2022 By Emiliano Pardo Saguier In InvGate
Management is also often about accountability. Well, let’s scratch that, it’s always about accountability. And when it comes to IT Service Management (ITSM), that accountability goes double, because we’re dealing with processes that cover your entire organizational structure. That’s when the RACI matrix comes in, an acronym that’s so fundamental that it’s covered by the ITIL Foundation Exam. Today, we’ll learn all about it, and why it can help with service design.
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InvGate

5 Steps to Creating an ITIL Maintenance Plan

Mar 14, 2022 By Brian Hubbard In InvGate

It was Einstein who once said “the secret to creativity is knowing how to hide your sources.” The world of IT isn’t exactly known for being a creator’s paradise but navigating obstacles within problem management or incident management may take creative solutions. Regardless, it helps to borrow ideas, or in this case systems. One such popular system in IT service management is ITIL.

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InvGate

What Are the ITIL Change Categories?

Mar 7, 2022 By Ezequiel Mancilla In InvGate

ITIL is widely considered the gold standard when it comes to IT Service Management (ITSM) best practices and some of the most successful companies in the business have been using it and its multiple iterations over the years. Though we won’t go into detail as to what ITIL is (we’ve got a Definitive ITIL Guide for those who want a complete rundown), it could be quickly defined as a set of suggestions, best practices, and different approaches of how to do ITSM.

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motadata

What role does ITIL Project Management play in ITSM?

Jun 16, 2021 By Motadata In Motadata

Organizations with established ITSM strategy already know how ITSM can transform the IT department from a cost-center to a value-generating driver to offer real business value. As teams modify their service operations to meet increasing needs, IT departments are under more pressure than ever to swiftly execute changes without putting their service levels at risk. This is where organizations can leverage project management best practices along with ITSM best practices to introduce new services.

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