Operations | Monitoring | ITSM | DevOps | Cloud

Infraon

Steps to Implementing ITIL Software for Your Business

Aug 12, 2022 By Infraon In Infraon
A service-oriented approach to automation, ITIL stands for Information Technology Infrastructure Library. Here, a central framework is designed using software solutions that help businesses map, select, deliver, and monitor their IT services more comprehensively. Here is a guide on the steps involved in implementing ITIL V4 software strategies for greater efficiency and higher productivity.
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InvGate

The Service Value Chain in ITIL 4

Jul 26, 2022 By Sophie Danby In InvGate
The ITIL 4 Foundation Edition introduced the service value chain in 2019, as an operating model to facilitate value realization. We’ve first talked about the topic on our Definitive Guide on ITIL, but it’s time to expand on the concept to understand: So, make sure to keep reading – we’ve thrown some useful examples on how the service value chain works!
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InvGate

Is ITIL for Everyone? Pros and Cons of ITIL

Jun 29, 2022 By Emiliano Pardo Saguier In InvGate
ITIL is probably the most used framework in the IT world right now. But it's easy to start taking it as undisputed truth, and something we don’t always ask ourselves is whether the ITIL framework works in every single scenario and for every industry. And, while we’re not shy about singing its praises, we also like to keep things real. Therefore, let’s take a look at the ITIL framework and ask ourselves: what are some of the pros and cons of ITIL?
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InvGate

Beyond Theory: Five Real-World Applications of ITIL Processes

Jun 15, 2022 By Steve Manjaly In InvGate
ITIL processes have been used for decades to streamline IT service management in organizations across the world. The processes ensure the highest quality of IT services and customer satisfaction without overstraining the resources or budget. Even then, reading about ITIL processes can be a bit daunting; the processes appear too complicated and difficult to implement. But the fact is, ITIL is a set of guidelines, not a set of rules or standards.
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InvGate

5 ITIL Standards and Best Practices Your Help Desk Should Be Following

May 27, 2022 By Emiliano Pardo Saguier In InvGate
Let's say you’re already adhering to ITIL standards and an ITIL maintenance plan. That's excellent. But as we know, improvement is a “forever” process; an ongoing, continuous, ever-present quest for betterment. With that in mind, we think it’s a good idea to check out these 5 ITIL standards and best practices you can’t live without.
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logicmonitor

ITIL v3 vs. ITIL v4: An Introduction to the ITIL v4 Framework

May 19, 2022 By LogicMonitor In LogicMonitor
Since it was developed in the 1980s, the IT Infrastructure Library (ITIL) has been maintained by Britain’s Office of Government Commerce (OGC). The ITIL framework is considered to set the standards for IT service delivery. The latest version is explained in a series of five books, each one focusing on different processes and stages.
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InvGate

Top 5 CMDB Best Practices (And Worst CMDB Mistakes)

May 19, 2022 By Steve Manjaly In InvGate
A robust IT asset management solution is key to the efficient delivery of IT services to an organization. It’s important to keep track of the organization’s assets, both hardware and software, to ensure continued service delivery. Without this, these assets may fail or stop functioning as intended and can cause inconvenient service disruption.
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InvGate

What is ITIL Demand Management? An Introduction

May 12, 2022 By Steve Manjaly In InvGate
Predicting consumer demand and ensuring you have the resources to support that is key to the success of any organization. The same is true for IT, and this is where ITIL demand management comes in. Demand management is an ITIL process that interfaces with multiple processes and manages expectations on both customer and service provider ends. Let’s explore the demand management process, what it entails, and what good demand management looks like.
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Co-creating business value with ITSM

May 11, 2022 By ManageEngine In ManageEngine
IITL has been adopted by organizations to streamline their IT service management since its conception in the 1980s. ITIL talks about co-creating value from a service management perspective in its latest version. ITIL 4 can be considered a modernized framework that is more in line with changing technologies; unlike previous versions, it emphasizes the importance of stakeholder collaboration for co-creating value. The latest version aligns with new work models such as lean, agile, and DevOps and supports modern technologies like AI and the cloud.
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