Operations | Monitoring | ITSM | DevOps | Cloud

I speak to a lot of MSPs every day, and I’m always asked for advice on meeting new prospects. Finding new clients is one of the biggest challenges they all face. “Have you tried asking your existing clients for referrals?” is my stock answer, and with good reason—prospects referred to you by an existing client are four times more likely to buy than any other opportunities you’ll chase. Here are my tips on supercharging your referrals and winning new business.

For all its benefits, Virtualization Desktop Infrastructure (VDI) continues to be a massive headache for many enterprise technology teams. From improper personas and sizing, long logon times, hangs, lost sessions, freezes and crashes—often one small mistake in a virtualized environment can set your entire enterprise ablaze.

Used effectively, team collaboration platforms like Trello and Slack can give a real boost to productivity, for organizations that routinely run projects requiring group input. With email, video, or direct messaging tools, these platforms make it easy for team members to stay in touch – regardless of the time, or their physical location.

During my career (in technology), I have dealt with many clients to whom security was one of the main areas of concern. As such, there’s always room for improvement but without a shed of a doubt, communications direction and stateful firewalls are some of the very first elements to consider. When it comes to logging and audit information, as a rule of thumb, it’s good to have a log aggregator stored outside of the scope of a cloud provider. A great log correlation out there is Splunk.

We're super proud to show the new us - we have a brand new logo, an entirely new style and a new website. In this post, we'll show you all the changes!