Operations | Monitoring | ITSM | DevOps | Cloud

You might have noticed some visual changes happening in Honeycomb lately. Colors, typography, icons, and some features have started to look a bit different. While these changes are just beginning to make their way into the product, we’ve been working on them for some time. Let’s look at what has been going on behind the scenes to make them happen.

When you’re operating a web application, the last thing you want to hear is “the site is down." Regardless of the reason, the fact that it is down is enough to cause anyone responsible for an app to break out into a sweat. As soon as you become aware of an issue, a clock starts ticking — literally, in some cases — to get the issue fixed. Minimizing this time between an issue occurring and its resolution is arguably the number one goal for any operations team.

An observability solution should help any incident responder understand what changed and why. A lot has been written on the difference between monitoring and observability, but an easy way to understand how both are integral to incident response is to consider how customers use PagerDuty—with both monitoring and observability tools—to get to the right answer.