Operations | Monitoring | ITSM | DevOps | Cloud

NiCE has achieved the Microsoft Co-Sell Ready status with its Microsoft 365 Service monitoring solutions for Teams, SharePoint, OneDrive, and Exchange. Microsoft’s global network of internal and partner executives utilizes the Microsoft Co-Sell Ready status to identify Microsoft accredited solutions. Co-Sell Ready partners are a selected group of software vendors meeting Microsoft technical and business standards delivering optimized and secured solutions.

Log observability and monitoring are terms often used interchangeably, but really they describe two approaches to solving and understanding different things. Observability refers to the ability to understand the state of a complex system (or series of systems) without needing to make any changes or deploy new code.

Visualizing log data is one of the biggest perks of using good log management software. Data is many businesses’ most critical asset. But, without proper use, a business’ data becomes just an artifact and no longer an asset. Visualization and analysis are the end goals of collating log data from their sources. The need for visualization arises from the fact that we intuitively process visual information faster than a random jumble of numbers and letters.

You might already know that OpenTelemetry is the future of instrumentation. It’s an open-source and vendor-neutral instrumentation framework that frees you from the trap of using proprietary libraries simply to understand how your code is behaving. Best of all, you can instrument your applications just once and then take that instrumentation to any other backend system of your choice. This blog shows you exactly how to use OpenTelemetry to ✨break the vendor lock-in cycle.✨