Operations | Monitoring | ITSM | DevOps | Cloud

The modern service desk is not short on entry points. In fact, employees can open a portal, search a knowledge base, start a chatbot conversation, or submit a ticket from almost anywhere. In theory, that should mean fewer queues and faster resolution. But if access to IT has improved so dramatically, why has the operational burden behind each interaction barely moved?

Traditional monitoring tracks system health by collecting data such as metrics and logs, this data is checked to see if a system is behaving as expected and alerts are raised if errors or anomalous data values are found. This works well in stable, predictable environments, but modern IT systems are far more complex and dynamic. In distributed architectures like microservices and cloud-native platforms, predefined alerts usually aren’t enough to explain why a failure is happening.

Decades ago, IT operations was relatively simple, with a few components such as client, server, network, and the static environments. IT teams relied on manual analysis to manage these systems. Over time, however, IT operations has evolved significantly, driving the adoption of AIOps technologies.

Whether you're using SolarWinds, PRTG, Datadog, or another long-standing monitoring solution, chances are your environment has evolved significantly since the platform was first deployed. New applications have been added. Infrastructure has expanded into cloud environments. Teams have developed custom dashboards, reports, alerts, and workflows. Over time, monitoring becomes deeply woven into daily operations. That's why many organizations continue using tools that no longer meet their needs.

Join us for a practical session on SCOM Reporting and reporting alternatives.

Monitor metrics are now available through the StatusGator v3 API for both Website Monitors and Ping Monitors. These endpoints provide the same latency and performance data available in the Monitor Metrics tab, making it accessible through the API and MCP server. You can find the endpoints in the API documentation.

On June 24, 2026, Shopify experienced a widespread service disruption that affected storefronts, admin dashboards, and merchant access across multiple regions. While the outage did not impact every user, reports quickly surfaced from merchants around the world who were unable to access stores, log in to administrative tools, or complete routine operations.

Enterprise IT networks power business operations across the world. As businesses scale to catch up with an increasingly-demanding user base, networks also grow more complex. IT teams managing these networks have to monitor more data than before, under more stringent SLA terms, with little room for failure. Trying to do this manually across thousands of devices can take a lot of time and effort, and are prone to errors.