Operations | Monitoring | ITSM | DevOps | Cloud

How Sony improved IT incident management with AI-powered context and event correlation

Ben Narramore, Director of Global Operations and Service Management at Playstation, describes the impacts of adopting BigPanda AIOps on Sony’s operations, processes, and workflows. To learn more, watch the full webinar on How Sony expanded AIOps insights to Incident Management teams.

How to improve the utility of ServiceNow with actionable tickets

Cam Stone, Director of Professional Services at BigPanda discusses how BigPanda improves the utility of ServiceNow. BigPanda automatically synchronizes incident data and allows teams to access critical contextual information to triage and investigate incidents faster directly within ServiceNow. For more insights, check out the full webinar on How Sony expanded AIOps insights to Incident Management teams.

Caution: High Value Information #webinar #sre

Join us for an exclusive webinar with Ben Good from Google as we explore the findings in the 2024 State of DevOps report. For over a decade, the DORA report has provided critical insights into the capabilities and practices that fuel high-performing technology organizations. This report highlights the significant impact of AI on software development, explores platform engineering’s promises and challenges, and emphasizes user-centricity and stable priorities for organizational success.

How to Troubleshoot An Internet Local Loop Issue | Obkio Use Case Series

Is your Internet connection acting up? In this video, we’ll walk you through how to identify and troubleshoot an Internet Local Loop issue using Obkio’s Network Performance Monitoring tool. Learn how to pinpoint the root cause of connectivity problems and ensure a reliable network for your business. What You’ll Learn: What an Internet Local Loop is How to detect Local Loop issues How Obkio helps you troubleshoot network problems.

Fitbit's $12M Lesson: The Cost of Poor Monitoring

Fitbit was just fined $12M after Ionic smartwatches overheated and burned users. The issue? Lithium-ion batteries—powerful, but risky without proper safeguards. The best teams know you can’t catch every failure before launch. That’s why real-time monitoring is critical: Over-temperature protection isn’t enough without tracking trends. Live monitoring helps catch small issues before they become safety risks. Think about it: What if an e-bike motor overheats mid-ride? Or a smart oven malfunctions and starts a fire? Without monitoring, you’re gambling with user safety.

Deeper Trace Analytics - Quickly search through all spans, entry spans and root spans

Debugging distributed systems can often feel like searching for a needle in a haystack. When issues arise, devs need faster ways to pinpoint critical spans within their traces. With our latest Deeper Trace Analytics update, we now enable powerful filtering for root and entry spans — making it significantly easier to analyze and debug distributed traces.