IDC Analyst Brief: Why You Need to Proactively Monitor and Optimize UC&C
Rich Costello, Senior Research Analyst at IDC has recently developed an Analyst Brief that looks at the growing need for proactive service quality management and optimization tools for communication and collaboration environments. As the world pivoted online during the COVID-19 pandemic, few companies were ready to support a fully virtual workforce that still required constant connection and to remain as productive as possible.