Assaf Resnick, CEO and co-founder of BigPanda, sat down with Sanjay Chandra, vice president of information technology at luxury electric automaker Lucid Motors, at Gartner IT IOCS 2022. They discussed Lucid’s unique ITOps journey and how BigPanda helps minimize downtime of critical applications and services. Sanjay is a visionary ITOps leader, responsible for IT, enterprise systems, global infrastructure, operations and security at Lucid Motors.
In this episode, Pete and Lisa discuss why great communication (both internally and externally) is essential to the success of any incident management process. From keeping your wider team in the loop to minimise disruption, to using customer communication to strengthen your brand when things go wrong, the team share their experiences and top tips for having a transparent incident communication culture.
Having a deep understanding of a Kubernetes cluster is important: the right insights allow you to monitor the performance and health of the cluster, which is necessary for ensuring that applications are running smoothly and that any potential issues can be identified and addressed quickly. As your Kubernetes cluster develops, so does the need for monitoring and troubleshooting.
With the shift from traditional monolithic applications to the distributed microservices of DevOps, there is a need for a similar change in operational security policies. For example, how do you secure a disparate number of micro-systems operating with multiple access credentials across a multi-level organization? DevSecOps (Devops security) answers this question by integrating security at every level of your development process.
Dashboards are powerful tools for monitoring and troubleshooting your system. Too often, however, we run into an incident, jump to the dashboard, just to find ourselves drowning in endless data and unable to find what we need. This could be caused not just by the data overload, but also due to seeing too many or too few colors, inconsistent conventions or the lack of visual cues.
A ServiceNow study carried out by the Ponemon Institute reports, “An alarming 57% of cyberattack victims report that their breaches could have been prevented by installing an available patch.” Patch management is the process of organizing, testing, and applying patches to your organization’s assets.
