Operations | Monitoring | ITSM | DevOps | Cloud

The Importance of Uptime for Your Website

Business operations have been revolutionized by the advent of web-computing services. Many organizations now look to decrease or eliminate expenditure, increase efficiency, and maximize profits by moving their processes online because of the unmatched flexibility and ability to scale the cloud affords them. With this sea-change to online, cloud-based operations for businesses has come a new challenge: availability.

From model-centric to data-centric MLOps

MLOps (short for machine learning operations) is slowly evolving into an independent approach to the machine learning lifecycle that includes all steps – from data gathering to governance and monitoring. It will become a standard as artificial intelligence is moving towards becoming part of everyday business, rather than an innovative activity.

GitHub Actions for Azure

This post was written by guest author, Nahla Davies. Nahla has been in the software space since 2010 and a technical writer since 2019. She previously served as a lead programmer at an Inc. 5,000 experiential branding organization whose clients include Samsung, Time Warner, Netflix, and Sony. Microsoft Azure is widely popular among developers and across organizations because it’s scalable, flexible, and customizable.

Integrate CircleCI with HashiCorp Vault using OIDC

Well-designed secrets management is a delicate balancing act between security and usability. Secrets must be easily accessible to the right users when building and deploying, but they must also at the same time be well-secured and easy to rotate. This article will cover how to thread this needle by integrating CircleCI with HashiCorp Vault and retrieving secrets using short-lived OpenID Connect (OIDC) authentication tokens.

Helm-Dashboard Crosses 3K Stars As v. 1.0.0 Released

Our latest open-source project, Helm-Dashboard, just crossed 3K stars on GitHub (and hundreds of daily active users), only three months since it was released! We thought this milestone was a good chance to take a look back at our journey, announce the release of v. 1.0.0, discuss future plans, and, most importantly, give our utmost thanks to the amazing contributors and Kommunity members that made it all possible! What capabilities would you like to see next in Helm-Dashbaord?

Here's what to focus on when reviewing an incident

Incidents can be a bit noisy. Especially when it’s one of higher severity, there are a lot of moving parts that can make it difficult to come away with the information you want at a glance. And if you’re someone who isn’t necessarily tapped into the day-to-day of incident response, such as a head of a department or executive, you’ll want to be able to glean the most actionable information in just a few seconds without having to dig through dense documents.

Your MSP growth habit for February: focus on social proof

Last month, I introduced a new blog series for 2023 that aims to focus on how we can do a better job of making our New Year resolutions stick. Why do so many resolutions fail? Because we attempt to do too much, too quickly. We place too much pressure on ourselves to change EVERYTHING we don’t like, which can then become overwhelming to manage and keep up with.

3 Key Reasons Why You Should Choose Genesys As Your Contact Center Software

In Q2 2022, Forrester named Genesys as a leading journey orchestration platform, with the highest possible criteria in scalability, strategy performance, and nine other categories. Image Source: Forrester But what is Genesys all about? Founded in 1990, Genesys is a customer experience (CX) and call center technology that delivers proactive, predictive, and hyper-personalized experiences to deepen customer connections across marketing, sales, and service moments on any channel.

Top 5 Tools for SRE 2023 (Updated)

Site reliability engineers (SREs) are involved in scaling systems and making them reliable and efficient for organizations. But SREs often fail to build system resiliency when they do not have the right tools at their disposal. In this post, we’ll uncover the top 5 tools for SRE that can be used to drive the reliability and stability of software systems. It also examines how SREs can use the tools to improve operations tasks and infrastructure processes.