Operations | Monitoring | ITSM | DevOps | Cloud

If you’re running earlier versions of Application Performance Management (APM), including version 10.7, on-premises and considering upgrading to DX APM SaaS, you’re undoubtedly curious what the migration process might look like. In this blog post, I’m going to share the story of one of Broadcom’s Fortune 50 customers and how they successfully migrated more than 30,000 production agents while navigating time constraints around their busy holiday season.

Microsoft Azure Sentinel is an intelligent, next-generation security information and event management (SIEM) solution designed to detect threat anomalies. Azure Sentinel is also categorized as a security orchestration automated response (SOAR) service that expedites the incident detection and event response process for cybersecurity teams. Azure Sentinel provides an extra layer of security to protect critical resources across an organization.

A few days ago, security researcher Max Kellermann published a vulnerability named DirtyPipe which was designated as CVE-2022-0847. This vulnerability affects the Linux kernel and if exploited, can allow a local attacker to gain root privileges. The vulnerability gained extensive media follow-up, since it affects all Linux-based systems with a 5.8 or later kernel, without any particular exploitation prerequisites.

As citizens, we interact with the government at various points in our lives. Many interactions serve as important rites of passage like obtaining a marriage or business license, claiming a new dependent on a tax return, or filing for retirement benefits. Other interactions serve as a safety net like obtaining financial assistance after a disaster or reporting a scam attempt. No matter the reason for transacting with the government, citizens want the interaction to be as frictionless as possible.

Like all of us today, I’m buying more and more products and services online. But even the slightest hiccup in my digital experience might cause me to switch vendors. Multiply that risk by millions – the result of digital commerce growing at an exponential rate – and it’s easy to see how bad user experiences could literally sink a company.

These days, a new venture’s success begins and ends on customer experience. Due to a large number of similar digital products out there, end users will stop using a product immediately if the user experience is not seamless. Similarly, a mobile application delivering a substandard user experience (UX) will fall behind the competition. A good digital product can turn into a failure if it does not work for the end user.

Implementing a business process can be challenging because you typically need to make various services work together. Think about everything your company uses to store and process data. How do you integrate all these products? Azure Logic Apps gives you pre-built components to connect to hundreds of services. You use a graphical design tool to put the pieces together in any combination you need, and Logic Apps will run your process automatically in the cloud.

According to Gartner, by 2023, 60% of enterprises will phase out their VPN in favor of Zero Trust Network Access (ZTNA). In this blog, discover the four key advantages of ZTNA vs VPN. VPN (Virtual Private Network) has been the dominant solution securing remote access for users and has been considered a good solution for almost three decades. VPN benefits included keeping data secure, protecting online privacy, and reducing bandwidth throttling.

Your entire tech stack is likely in the Cloud - so why aren’t your software packages?

Many IT professionals are familiar with the popular metrics and measures of IT operational success. Such metrics as Customer Satisfaction, Average Handle Time and First Contact Resolution are typically memorized by service desk managers and stored for quick reference during planning and other types of meetings. But how do we measure the effectiveness of the processes that support those teams?