Operations | Monitoring | ITSM | DevOps | Cloud

This article was originally published in The New Stack. As the technology landscape continues to change at a rapid pace, enterprise companies are in a rush to catch up and modernize their legacy IT and network infrastructure to capture the benefits of newly developed tools and best practices. By adopting modern DevOps techniques, they can reduce their operational costs, increase the reliability of their services and improve the overall speed and agility at which their IT teams are able to move.

IT service desk technology has made tremendous strides over the past decade. Despite this fact, however, a recent survey by Gatepoint Research revealed that 74% of today’s on-site workforce still relies on phone calls to get the support they need. Remarkably, this number is even higher (80%) amongst remote workers. This is placing a heavy burden on support teams that are already stretched too thin.

Big news: I can finally stop pointing anyone who asks about Honeycomb’s story for frontend observability to Emily’s blog post from 2017 on “Instrumenting Page Loads with Honeycomb.” (It was a great post, don’t get me wrong, but I don’t think any of us knew it would bear such weight for so long.) I am ecstatic to announce that we have released a new whitepaper called “Getting Started With Honeycomb Client-Side Instrumentation for Browser Applications,” wri

The global pandemic has opened up the door to challenges in many workplace environments. But with challenges also come opportunities. Many companies have had to create hybrid workplace plans to ensure work productivity doesn’t slow down. The development of the hybrid workplace strategy is a win-win for employees and businesses. This strategy offers the flexibility of working from home or the option of working on-site if the employee needs focus and a routine.

Here on the CircleCI Insights team we don’t just develop stuff for CircleCI users, we are CircleCI users. Really, there’s no better way to get to know your product than to use it, and the Insights team is no exception. A few months ago, we realized that our pipeline configuration for the Insights UI left much to be desired.

We’ve recently completed a large beta test for our new product here at Testmo. We build a test management tool, so most of our users are professional software testers. As you can imagine, our customers are a rather critical group of users when it comes to software quality. We’ve learned some important lessons about running a large beta test and we want to share how we benefited from Sentry error reporting to identify, find, and fix issues quickly.