Operations | Monitoring | ITSM | DevOps | Cloud

The modern incident management software stack

We’re fortunate enough to speak to a huge number of companies about their incident management processes. In doing so, we’ve noticed an emergent trend in how modern companies are using software to support their incident management processes, and a common set of challenges faced by them too.

Autoscaling Checkly Agents with KEDA in Kubernetes

Checkly private locations enable you to run browser and API checks from within your own infrastructure. This requires one or more Checkly agents installed in your environment where they can reach your applications and our Checkly management API. You need to ensure you have enough agents installed in order to run the number of checks configured in the location. We have a guide to planning for redundancy and scaling in our documentation.

Where Are You In Your Observability Journey?

Observability is the ability to see and understand the internal state of a system from its external outputs. Logs, Metrics, and Traces, collectively called observability data, are three external outputs widely considered to be three pillars of observability. Now more than ever, organizations of all sizes must employ the necessary processes and technologies to harness the power of their data and make it more actionable.

How to monitor HTTP endpoints

The HTTP protocol has become the de facto standard application layer protocol of the internet. From publicly available web sites and APIs to “inter-process” communications in REST based microservice architectures or large Service Oriented Architectures based on SOAP, you find HTTP being used again and again, due to its simplicity and our familiarity with it. How many protocols can you name that have memes for their status codes?

How To Become Better Acquainted With The World Of Online Learning

It is no secret that online learning has taken the world by storm and this rapid increase can be attributed to several factors, including the increasing availability of courses, platforms, and devices; the growing demand for lifelong learning opportunities; and the rise of digital literacy skills. While there are many advantages to online learning, such as convenience and flexibility, it can be difficult to know where to start or which platform or course is right for you. This article will provide you with six tips on how to get the most out of your online learning experience.

Is your backup still lurking in the dark ages?

As MSPs begin to grow and mature their businesses, resource efficiency is a common area of focus. It makes sense: if you want to deliver the same high service level (or better) to more customers without making huge investments in staff and equipment, efficiency and standardization are clearly the way forward. Backup is an area that is especially ripe for improved efficiency for most MSPs.

Top Customer Feedback Form examples that work in 2023

Customer feedback forms are a great way to collect actionable insights from your target audience. With so many different form types and question types, it can be tough to know where to start. In this article, we’ll show you some of the best customer feedback-form examples you can use in your business in 2022. We’ll also share some tips on how to create an effective feedback form for your needs.

The importance of personalized customer service in 2022

Everyone knows that customer service is essential. After all, without happy customers, businesses wouldn’t exist. However, many don’t realize just how vital personalized customer service is and will continue to be in the coming years. Thanks to technological advancements, businesses will soon be able to offer their customers a considerably more personalized experience than ever before.

Learn How To Better Understand How Financing Of Small Companies Works

Small businesses are the backbone of the American economy as they account for more than half of all private sector jobs in the United States. And while there are many ways to finance a small business, not all of them are created equal. In this article, you'll learn about the most common types of small business financing and how to go about securing the best option for your company.