Turning team knowledge into Alert Routing rules
Over time, on-call teams build up a quiet layer of knowledge about their systems. Someone learns that a specific error code always means phone calls are failing. Someone else figures out that a particular background job fires a warning every night and has never once needed attention. That knowledge shapes how your team responds to incidents every day. But when it only lives in people’s heads, your response depends entirely on the right person being available at the right time.