Synthetic monitoring is a proactive approach that actively tests websites or apps, either scheduled or on demand, using automated testing scripts, ensuring that any issues are identified and resolved before they impact real users. This approach provides continuous oversight of the online presence, akin to having a vigilant eye on the website 24/7. In this article, we’re discussing synthetic monitoring, putting the accent on using browsers.
Cribl’s integration catalog is ever-expanding. At Cribl, we constantly collect feedback on where to integrate next and channel it to deliver more high-impact integrations into our catalog. Whether it is Sources, Collectors, or Destinations, we constantly add new integrations to expand our reach in the IT security and observability ecosystem.
Do you have much experience using the Call Quality Dashboard (CQD)? Does your team go on about it being a ‘good starting point’? Do you even know what the CQD does? Fear not. If you answered ‘no’ to any of those questions, we’re going to fill you in with all the details that matter and give you some additional direction on how to get the most out of them. The bottom line is they’re a good starting point, but a long way from being a proactive performance solution.
For developers, understanding the performance of shipped code is crucial. Through the last decade, a tablestake function in software monitoring and observability solutions has been to save and track app metrics. Engineers love tools that get out of your way and just work, and the appeal of today’s best-in-class application performance monitoring (APM) suites lies in a seamless day zero experience with drop-in agent installs, button click integrations, and immediate metrics collection.
Zendesk provides support teams with an integrated solution for processing all types of customer inquiries and feedback. But as organizations scale, support tickets multiply, making it increasingly difficult to parse all of your customers’ feedback and time-consuming to investigate issues. Customers often report issues without providing the detailed context needed for troubleshooting, creating unclear and indirect paths to remediation.