Operations | Monitoring | ITSM | DevOps | Cloud

From Health Scores to Autonomous Action: What Changes When Your CS Platform Stops Reporting and Starts Executing

Here is something worth sitting with before any AI conversation: a red health score has never renewed a contract. A CSM (Customer Success Manager) still had to open it, interpret it, write the email, log the call, and route the escalation. The dashboard told you something was wrong. Everything after that was still manual. That gap, between knowing and doing, is what agentic AI is closing. Not only by making dashboards smarter.

Shipping trustworthy code with Chunk CLI

AI coding agents are fast. They generate functions, refactor modules, and wire up boilerplate faster than any human. What they don’t do by default is enforce the conventions a specific team has agreed on: the lint rules, the review patterns that senior engineers flag on every PR. A generated diff looks clean until someone runs CI or reads it carefully.

From Keyword Search to Ask AI: How We Upgraded AppSignal's Docs Experience

Documentation search is often the last thing devs think about, until someone posts publicly that they couldn't find a basic answer, or your support queue fills up with things that are genuinely in the docs. We decided to get ahead of that. This is the story of how we went from a minimal keyword-only search on our docs to a conversational Ask AI experience.

Kubex Named a 2026 Leader by GigaOm

Industry analyst recognition means something different from an award. GigaOm does not hand out trophies. They evaluate products against a defined capability framework and tell the market where vendors actually stand. By that measure, Kubex has been named a Leader in two of GigaOm’s 2026 Radar Reports: Kubernetes Resource Management and Cloud Resource Optimization. In the Kubernetes report, we are positioned as an Outperformer. In Cloud Resource Optimization, a Fast Mover.

Do Hospitals Still Use Pagers in 2026? Pager Replacements

Remember the small rectangular devices that could receive short messages? Some may think of it as an outdated device that people have long forgotten about, while others still use it to this day. Pagers, although becoming less and less relevant, are still used by many large hospitals that deem them an essential tool for their day-to-day critical communication. But in 2026, are there pager replacements in the market?

Best Call Routing Software for On-Call Teams in 2026 (After-Hours & Emergency Routing)

Most teams don’t go looking for “call routing software.” They’re trying to solve something more immediate: calls coming in after hours, no clear owner, and something important getting missed.

Fixing Broken Traces in GCP Cloud Run: A Custom OpenTelemetry Propagator

GCP's load balancer silently rewrites your traceparent header, orphaning spans in any OTLP backend. Here's the custom propagator that fixes it. Prathamesh works as an evangelist at Last9, runs SRE stories - where SRE and DevOps folks share their stories, and maintains o11y.wiki - a glossary of all terms related to observability.

The Rise of Automated Document Creation Solutions

With the rise of automation and machine learning, it is not surprising to learn that this has also branched out into document creation. There are several ways in which this has manifested, the most famous implementation being digital signing applications, as many landlords and tenants now use digital signing versions of their documents to agree or continue rental applications.

Common Mistakes People Make When Preparing Rental Applications

The rental market continues to get more and more competitive. As people's pockets are squeezed by ever-increasing costs of living without any growth in their take-home income, more people are turning to the rental market instead of trying to get on the housing market. This results in more applications for each new rental property that gets listed with letting agencies.

The Growing Importance of Anonymous Browsing for Companies

These days, the possibility of a hack is something no business can ignore. You really need to figure out a way of dealing with any problems, and anonymous browsing can be the right solution. It means that you're accessing the internet in a way that you can mask your company's identity. Not only are you hiding the IP and location, but no one will know what device or browser you are using, either. Having that type of anonymity matters a lot, and it will certainly make things much better than expected.