In technical support, ensuring customer satisfaction and quickly resolving issues are of utmost importance. At Honeycomb, we embrace a comprehensive approach by using our own platform—not only for engineering purposes, but to also empower our support team. By utilizing Honeycomb, our support engineers can monitor, troubleshoot, and investigate customer issues with great efficiency.
Cisco AppDynamics has reached a significant milestone in supporting traditional and modern application monitoring use cases with AppDynamics and Cloud Native Application Observability (formerly AppDynamics Cloud). Many enterprises have yet to complete their journey to modern cloud native architectures, but most have started embracing such a move.
Artificial Intelligence (AI) is revolutionizing the business landscape, offering immense potential to transform organizations into exponential enterprises. ServiceNow, recognized as the "engine of the enterprise," envisions a future of work where AI-powered solutions automate processes, enhance decision-making, and extract valuable insights from data.
If you’re still unpacking the latest terminology from Gartner’s 2023 AIOps market update, you aren’t alone. Subject matter experts from Moogsoft recently joined thought leaders from TIAA and Windward Consulting for a debrief on the panel interview Accelerating Your AIOps Journey Webinar. Almost half of technology leaders looking to improve productivity and fuel greater collaboration are struggling to explain AIOps use cases, benefits, and value to other business leaders.
“Why can’t you just use the MDM we’ve been using in corporate IT?” Sounds familiar? If you’ve been in operations IT for the last decade or more, you’ve likely heard this question from your corporate colleagues at least once. It may be a bit ironic that mobile device management may have been part of your operational tech stack for twice as many years as it’s been in the corporate conversation.
Whenever an event occurs on your Windows machine, the operating system records an event log that includes details about the nature of the event (e.g., critical runtime error) or security identifiers (for audit events). Windows event logs not only record system and application activity but also user actions and background processes, making them an invaluable tool for monitoring the security and health of your systems.
A Rails profiler is a tool used to analyze the performance of your Ruby on Rails application. It helps identify bottlenecks, memory leaks, and other performance issues, allowing you to optimize your code and improve overall web application speed. Profilers are essential in ensuring your web application runs smoothly and delivers a better user experience.
Choosing the right cloud storage service requires an understanding of your needs and the technical capabilities of each platform. In this article, we delve into the specifics of Azure and Google Cloud Platform (GCP) storage services, providing a detailed comparison to help inform your decision.
GitLab is a collaborative Git repository that fosters open-source development by offering both free open and private repositories. With its extensive features such as issue tracking and wikis, GitLab empowers teams to collaborate effectively and create exceptional software solutions. GitHub and Bitbucket are similar tools. CircleCI has launched support for Gitlab, so it is helpful to learn to use it. In this tutorial, I’ll show you how to push a project to GitLab.
One of the most important events you should be monitoring on your network is failed and successful logon events. What comes to most people’s minds when they think of authentication auditing is OS level login events, but you should be logging all authentication events regardless of application or platform. Not only should we monitor these events across our network, but we should also normalize this data so that we can correlate events between these platforms.
