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How to Sell Managed Services: Proven Tips

Many entrepreneurs hang their shingle without putting much thought into sales. They find out further down the road that sales is the heart of enterprise, and that it demands just as much preparation and planning as any other aspect of business. More often than not, an MSP who doesn’t plan ahead finds a great deal of difficulty growing once their referral business has inevitably run dry.

Types of Customers and What They Need

In business, you have prospects, customers, and transactors. Each has different needs and expectations. Understanding these needs and expectations is vital to providing the best possible service. Prospects are people who your company has contacted, either through direct mailers, email campaigns, or with a cold call. They have shown an interest in your product or service. They are interested in learning more about what you have to offer.

What is customer-facing? Customer facing roles 101

“Customer-facing” is a term used to describe activities, people, or departments that interface with customers. The opposite of customer-facing would be “internal-facing,” meaning activities, people, or departments that do not interface with customers. In a business context, customer-facing activities are typically sales-related, such as customer service, marketing, and product development.

Partitioning for Performance in a Sharding Database System

Partitioning can provide a number of benefits to a sharding system, including faster query execution. Let’s see how it works. In a previous post, I described a sharding system to scale throughput and performance for query and ingest workloads. In this post, I will introduce another common technique, partitioning, that provides further advantages in performance and management for a sharding database.

How to centralize thousands of data sources with Grafana: Inside Adform's observability system

Over the course of two decades, Adform grew from a dream between friends huddled in a basement to a leading advertising tech platform powering more than 25,000 clients worldwide. Success brought external accolades, but it also created the need for internal innovation to support the company’s continued growth. In 2018, Adform was still operating in startup mode, which meant developers and teams cherry-picked the tools that worked best for them.

How Automation Playbooks Double Down on the Value of SOARs

So you’ve set up a Security Orchestration, Automation and Response (SOAR) platform. You’re now ready to detect, respond to and remediate whichever threats cyberspace throws at you, right? Well, not necessarily. In order to deliver their maximum value, SOAR tools should be combined with playbooks, which can be used to drive SOAR systems and ensure that SOARs remediate threats as quickly as possible — in some cases, without even waiting on humans to respond.

Optimizing Your Kubernetes Load Testing with Speedscale

One of the major factors that come into play when deciding on a load testing tool is whether it can perform as you expect it to. There are many ways to measure how well a load testing tool performs, with the amount of requests per second undoubtedly being one of the main ways. Speedscale creates load tests from recorded traffic, so generating load is at the core of the tool.

Installing the HG Heroku Monitoring & Dashboards Add-on

HG or HostedGraphite provides a complete infrastructure and application monitoring platform from a suite of open-source monitoring tools. Depending on the setup, you can choose Hosted Graphite as your data source and view all required metrics on beautiful Grafana dashboards in real time. Hosted Graphite offers a wide range of tools, add-ons, and plugins that make it possible to measure, analyze, and visualize large amounts of data about your applications with ease.