Intercom’s mission is to build better communication between businesses and their customers. With that in mind, they began their journey away from metrics alone and towards complete observability. The first step was tooling, and they learned quickly that trying to work with multiple solutions was not the answer.

The MSP industry is facing and ongoing movement across customers’ transition to the cloud, the evolving threat landscape, and a skills shortage that seems to be more pronounced than ever. Consider these facts from Gartner: The threat landscape is also evolving as highlighted by some of the following statistics: Data protection is a service that managed service providers (MSPs) need to consider as critical.

When I initially wrote my guide to blocking Microsoft’s auto-update to Windows 11—Windows 11: how to configure an auto-patch decline in N-central—I only had N-central partners and our N-central Patch Management in mind. However, after reading various other forums and discussions, I thought I’d take a more regimented approach to stopping or blocking Windows 11 from your machine.

We’ve taken the first steps on our journey to deliver sustainable data infrastructure for everyone. Take a look at some of the things we’ve achieved so far – in our first sustainability update.

We're proud to announce that you can now get Aiven services also directly from Azure Marketplace. Find out what it means—for you.

When looking for cybersecurity software tools in 2022, it is important to know your needs and how the software can protect you against cyberattacks. In an era when people are increasingly reliant on machines, software, computers, and networks, it is important to have solid protection and make sure that your critical data is safe across every device. Today’s blog is meant just for that – to help you see and choose the ideal cybersecurity software solution.

Microsoft Azure Cloud offers broadly 3 different options to deploy SQL on Azure: Choosing the right Azure deployment option for you depends on your requirements and the level of effort you want to put into managing your SQL server.

React Native has become the predominant development framework for cross-platform mobile applications. By interacting with native APIs largely under the hood and requiring only a fractional proportion of platform-specific code, it allows you to build applications for iOS, Android, and the browser using the same declarative JavaScript. But this cross-platform adaptability has its downsides.

Customer satisfaction score (CSAT) is a popular measure of customer satisfaction. It is typically a number between 1 and 5, with 5 being the highest score. You can get your CSAT through surveys and use the results to help your business improve customer satisfaction ratings. Customer satisfaction is essential for companies because it can affect loyalty and retention. Satisfied customers will continue doing business with a company, and they will also recommend the company to others.

Hospitals and healthcare facilities can handle a variety of equipment and gadgets with the use of asset-tracking systems. However, many systems are antiquated, unstable, and prone to errors, which adds time and money to what should be a quick procedure. RFID asset tracking allows you to collect asset data in a fraction of the time it would take to locate your assets manually. RFID offers a fully automated and significantly more reliable method of tracking medical equipment.