Customer service is changing. As we mentioned in our last blog post, channels don’t matter as much—the focus has shifted to customer service effectiveness instead of efficiency. ThinkJar’s Esteban Kolsky recently spoke to customer service practitioners as part of his annual research project about the state of customer service. According to Esteban, practitioners identified six critical trends fueling customer service innovation.
If you have or plan to collect data from Google Cloud Platform (GCP), you will have noticed that your option of ingesting data has been by using Splunk’s Google Cloud Platform Add-On. However, many customers are adopting “serverless” cloud services to deliver their cloud solutions. There are many reasons for this, but mainly it provides solutions that do not require any overheads of server or container management, that scale and is delivered as a part of their cloud platform.
Being a CIO is not easy these days. The industry is buzzing about data-driven business transformation, and every executive and manager wants to make data-driven decisions. For the CIO, finding the right solution – and getting the maximum benefit from it – can be overwhelming. Most customers have a minimum expectation, but beyond that it can be difficult to envision what’s possible. It’s hard to see what else data can make possible.
Yesterday, Jan. 14, 2020, on the first “patch tuesday” of the year, Microsoft released patches for critical vulnerabilities in Microsoft Windows client and server operating systems.
The NiCE VMware Management Pack for Microsoft SCOM delivers first-rate monitoring for your business critical, highly dynamical virtualized environments. Taming the beast of VMware service outages has never been easier. Leverage your existing investment, reduce costs, save time and build efficiencies that will last beyond your expectations.
This year marks the 8th year since we incorporated Sentry. Every year has created a new set of opportunities as we’ve expanded both our product and our customer base. We’re fortunate to be considered the market leader in error monitoring, and are aggressively building on top of that success to make software better for everyone. Our rapid revenue and customer growth, combined with recent funding, has given us the exciting opportunity to more broadly fix application monitoring.
In the era of millennials and Gen Z, there's an app for everything. In fact, Apple trademarked the sentence, "There's an app for that," nearly 10 years ago. Today, with more than 2.47 million apps available across the App Store and Google Play Store, they're not only a convenient and affordable means to access a service; they have become extensions and expressions of ourselves and our personalities.
Start the new year, and the new decade, off right with a new service desk! The latest version of ServiceDesk Plus MSP comes loaded with features designed to boost the overall business and service desk productivity of managed service providers (MSPs). With a refreshing new UI, ServiceDesk Plus MSP is bringing some exciting new features like the MSP Business Dashboard, Time Sheet, and field service management in the latest version.
Working with Java applications has a lot of benefits. Especially when compared to languages like C/C++. In the majority of cases, you get interoperability between operating systems and various environments. You can move your applications from server to server, from operating system to operating system, without major effort or in rare cases with minor changes.
In this blog post, you will learn how to setup image scanning with Github Actions using Sysdig Secure DevOps Platform. We will create a basic workflow to perform a local scan to detect vulnerabilities and bad practices before the image is pushed to any registry. We will also customize scanning policies to stop the build according to a set of defined rules.
