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The latest News and Information on IT Service Management, Service Desk and related technologies.

Project Management Software for Real Estate (Guide)

Project management software for real estate can help to centralize your workflow and keep all stakeholders on the same page. Real estate managers should be leveraging solutions that can support workflow management and operations. With the power of workflow automation, it has never been easier to streamline key processes as you embark on construction projects. We all know that the complexities of construction projects can often be overwhelming.

Achieving 86% Productivity Gains Through ITSM Automation

Manual incident management is an enormous challenge facing today’s enterprises. It wastes time and money, and often results in unhappy customers who have to deal with unreliable services because of persistent, unresolved issues. Manual ticket generation can take 20 to 30 minutes, and routing another 90—assuming the ticket is delivered to the right team.

Stop the Chase: How Ivanti is Transforming Cybersecurity in the Everywhere Workplace

Threat actors have been a constant, persistent, and ever-evolving part of doing business in a digital world. For the entire history of digital business, security teams have been trying to keep pace with the threats. On a good day, they might be able to get a few steps ahead. But it’s always a chase. And it only takes falling behind one time to lose big.

A 'Friendly Ghost' Fixes IT Issues Before You Notice

Here in North America it’s that spooky time of the year again, Halloween. As always, children look forward to this late-October holiday, the chance to dress up in costumes to go door-to-door and amass large hauls of candy treats, leaving their parents to deal with any later ‘tricks’ from associated sugar highs.

Using automation and IT workflows to tackle complex challenges

Technology teams have long sought to innovate more quickly to deliver better experiences to employees and customers. These teams often have to tab between hundreds of tools to make it happen, slowing progress and increasing risk, complexity, and cost. This complexity has the downstream effect of negatively impacting employee and customer experience due to manual processes, information silos, and disconnections.

Quick Demo: Android 12 Anti-Phishing Protection

This month is Cybersecurity Awareness Month and at Ivanti we want you to be #BeCyberSmart. We’re focusing on this week’s theme of phishing. In this short video, James Saturnio, Senior Lead Technical Market Advisor at Ivanti, shows the power of Ivanti’s Mobile Threat Defense (MTD) multiple-layered anti-phishing protection to block 10 random phishing URLs from the OpenPhish feed.

How to empower citizen developers to help overcome skills shortages

The pandemic accelerated digital transformation across all industries, exacerbating Australia’s tech skills shortage. Research from RMIT Online identified a need for 156,000 new technology workers in Australia, with 87% of jobs now requiring digital skills. This skills gap is set to cost the economy $10 billion in lost growth by 2025 in technology, media, and communications alone.

Be a Cyber Defender and Protect Your Mobile Devices!

Like zero trust security, being a cyber defender is a personal mindset. One can argue that it might be a form of paranoia, but being situationally aware while connected online is a nice behavioral attribute to have given today’s internet climate with the barrage of news regarding ransomware and data breaches.