Enterprises are facing new challenges not just in terms of staying relevant in the market and customers but also in controlling internal organizational chaos. Over the years, there have been a number of frameworks and models that were consistently being rolled out to assist enterprises to declutter operational and organizational challenges, streamline enterprise services and service delivery, and identify loopholes and fix them.

So many aspects of our business & lives are under pressure right now due to the global pandemic. In the middle of all this, IT infrastructure still remains the backbone of the smooth business operations. Motadata is committed to helping individuals like you & your organization to get through these tough times. We are in this together. We can do this together. People in IT are always busy. Now your firefighters are working from home, you would not want to bother them for redundant tasks.

There are some really crucial metrics that are valuable in terms of the insights they offer. Such metrics include user logins, application throughput, network usage and more. Ironically however, some of these metrics are also the ones that are the most variable, having definite valleys and peaks depending on specific times of a week and because of this, it becomes invariably difficult to set up thresholds for analysis and investigation.

It’s become fairly difficult these days not to feel uncertain about the future. And in the IT industry, we hear news of new mergers and acquisitions on a regular basis. HCL acquired Bigfix from IBM last year. VMware acquired Pivotal, and then doubled down in its acquisition of Carbon Black. And more recently, Broadcom entered the game and is purchasing Symantec. All of this in one year!

“Pandemic response experience” is not the first line you’d expect to see on a CIO’s resume. As a deadly new virus spread across the world in recent weeks, however, IT leaders everywhere have been scrambling to ensure their employees stay safe, connected and productive. At the same time, we all need to protect top line revenues, ensure the customer experience doesn’t miss a beat, and avoid any disruption to customer operations.

ITSM is a hot topic for people who manage IT infrastructure. There are new developments coming out every few months that tend to show where the industry is headed. ‘Automation’ has been all the craze for the past few years, yet it is still quite relevant even today. Then there is ‘digital transformation’, another significant industry jargon that gets thrown around a lot. Last year was all about the release of ‘ITIL V4’ – a major step towards the future.

In building out a contingency plan during the outbreak of the COVID-19 pandemic, roughly 400 of our Ivanti employees in the South Jordan, Utah location near Salt Lake City transitioned to a work-from-home environment to stay safe and healthy while still working at full capacity for our customers. For Plinio Pimentel, a senior engineer at Ivanti, the task seemed daunting.

In response to the COVID-19 crisis, ServiceNow invited our global partner ecosystem to join us in supporting customers across the world who chose to implement our four no-charge emergency response apps. We also invited partners and customers to develop their own COVID applications on the Now Platform®.