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The latest News and Information on IT Service Management, Service Desk and related technologies.

3Ps of Security: Protect, Prioritize and Patch

Like a football or soccer team, security also has two lineups that must be continuously managed. One lineup involves protecting the digital assets and data of a business. The other: managing the security risk and vulnerability exposure of these environments and endpoints. The tension between these two lineups keep security and IT very busy. There is a critical shortage of expert security professionals, which means no expanding the bench of talent, even if you can afford it.

The fruits of business resilience

Business disruption can happen any time, especially when you least expect it. That’s why it’s critical to have a business resilience plan in place. “We define organizational resilience as the ability to maintain performance in the face of environmental, political, social, cyber, and other disruptions,” explains ServiceNow Chief Financial Officer Gina Mastantuono in the Workflow Quarterly Fall 2021 issue.

Excellence in Software Asset Management

Many, many years ago I briefly taught in an undergraduate chemistry laboratory (mainly marking scripts and samples, as well as extinguishing the occasional fire). I noticed that although students could achieve a reasonable grade by just following the text they were given and answering, “it turned blue” (or whatever), the really good students who got the best results took the time to understand how and why it turned blue.

Execution management meets digital workflows

The longer the pandemic stretches on, the more convinced I become that innovation is the key to recovery. And I’m not alone. McKinsey research found more than 90% of executives “expect the fallout from COVID-19 to fundamentally change the way they do business over the next five years.” Yet, many organizations are focusing less on innovation in an effort to minimize risk, save money, pursue safe opportunities, and bolster their core business, McKinsey reports.

An overview of ServiceDesk Plus Cloud's integrations with Microsoft services (Cloud)

In this webinar, we'll explore the different Microsoft integrations available for ServiceDesk Plus Cloud and explain how they help you connect your service desk with your end users' digital workspace. Learn to leverage Microsoft services to improve your service desk operations and build a cohesive workspace for your users. Watch related videos: Follow us on social.

5 hacks to implement an effective Asset Management in your organization [Cloud]

In the fourth episode of ManageEngine's Masterclass 2021, we will discuss five hacks to implement an effective Asset Management in your organization using ServiceDesk Plus Cloud. In this masterclass you will learn how to:‌Build an accurate repository of assets Create an asset lifecycle to track assets‌‌Utilize assets effectively‌‌Leverage POs and contracts to optimize asset procurement Optimize asset management

Ivanti Provides Support for Windows 11 Today!

Microsoft Windows 11 is now available. In the coming weeks and months, PC vendors will offer an option to purchase a new computer with Windows 10 or Windows 11. Ivanti UEM solutions provide immediate support of Windows 11, allowing IT to discover, manage, secure and service these devices. Regardless of rolling out Windows 11 day-one or taking your time, Ivanti UEM is ready when you are.