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The latest News and Information on IT Service Management, Service Desk and related technologies.

12 ways to ace customer communications during a system outage

System outages are the worst nightmares for IT support teams, but they also provide an opportunity to stand out. During a major service outage, customers are often impacted a lot more because they have much less information about what is happening. Some of the biggest outages that affected users all over the world last year include those of Slack, PlayStation, Airbnb, FedEx, and Amazon.

Importance & Benefits of IT Asset Management in the Banking Sector

Asset management is significant for all industries and sectors. If your organization is equipped with assets, then asset management is required in order to get maximum value from your assets & to keep them secure as well. In this blog, we will know about banking asset management so without wasting any time let us begin!

How operating excellence is redefining enterprise success

For years, enterprises have defined success by higher earnings, bigger market share, or the launch of a new product or service. Lately, however, success has been redefined to encompass much more. For example, organizations are also being evaluated on the success of their operations. Executive leaders are under pressure to: Operations have always been the lifeblood of the business.

What Is the Importance of Timely Verification of Your Physical Assets?

An organization is equipped with lots of assets and pieces of equipment however when an organization is not equipped with automated asset tracking software then the organization ends up Having no accurate information of asset location. And the reason is a lot of assets are either lost or misplaced.

Introduction to Fail Over Service (FOS)

This video talks about why it's essential to set up Fail Over Service in ServiceDesk Plus and includes the workflow, pre-requisites, configurations, and the complete FOS implementation for new installations. The following links will guide you through the procedures to follow when you upgrade or restore ServiceDesk Plus.

Banking platform maker overhauls global IT support, reaps rewards

If you’re a banking customer, chances are you’ve used a product created by Intellect Design Arena. The Chennai-based fintech company supports more than 10 million transactions a day across 91 countries, with cloud-native solutions for core banking, transaction, risk, treasury, and insurance. Intellect has doubled its customer base nearly every year.