Think about your last online order. If you’re a frequent online shopper and have created profiles for sites you visit often (*raises hand*), then you’re probably familiar with customized recommendations. Based on your purchase history, location, and other factors, the website may suggest other items you might be interested in buying. And if you’re on the site long enough, chatbots may appear asking if you have questions or need assistance locating something.

Even though ITAM has been around for a long time, there are still some very loose interpretations that claim to define IT asset management (ITAM). But, to be fair, the term asset management has different meanings depending upon the audience. When it comes to IT assets, we are specifically referring to those assets that enable the IT side of the business to run.

It’s September. Summer in the northern hemisphere is coming to an end. Going outside of your home is still somewhat unusual. And the year has been chaotic with politics, the pandemic, and civil activism. Our emotions are running high—we should probably stop right there in describing 2020. However, as with many things, rarely will you find a full understanding on the surface of a situation.

Every software organization has long balanced the interlock between software developers and software quality assurance testers. While developers aim to build software to business requirements, it’s the QA team’s job to verify that they actually did.

Asset Discovery is an important part of IT Asset Management. There are several advantages in having an asset discovery tool. It helps in quickly creating a database of all the assets in your organization while ensuring visibility across the network. This tool also detects software anomalies in the assets and provides for better reporting and analysis. Overall, it is an essential tool in an IT agent’s toolkit.

Gear up! The ITOM Podcast is back with an all new episode intended to help you surmount all your remote work challenges in an IT environment. In the last episode, we discussed VPN monitoring in detail, the challenges encountered while monitoring VPNs, and the key metrics to track to overcome those challenges. This week, we will deep dive into endpoint security and BYOD policies.

Android Enterprise is Google’s unified management platform for Android OS devices. It has been around since Android 6 but is just recently gaining traction as Android 10 fades out the old device admin management methods.

Both the technology and infrastructure we use have changed how we deliver services to our customers (or employees in this case). But how are our businesses adapting to these changes? How are we identifying relationships across new environments? Are we understanding the implications of what’s being introduced? In order to keep business applications and operations running smoothly, it’s crucial to understand the value of three key ITIL practices: configuration, change, and release management.

Bobby McCullough is a Sales Engineer with Flycast, an IT service provider specializing in service management, asset management, security and IT operations management. Flycast uses OpsRamp internally and also resells the platform to its customers. He spoke with us about trends in ESM, ITSM and IT operations.