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The latest News and Information on IT Service Management, Service Desk and related technologies.

Is the cloud secure?

The cloud is a solution that allows you to access data and documents from anywhere and from any medium whether it is a computer, a tablet or a phone. But is your data really secure? A secure cloud ensures the privacy, security and compliance of all stored data. All these aspects must be taken into account when using a cloud solution to ensure the security of your information.

Essential Components of a Modern Workplace

The business sector has advanced technologically and made great leaps toward modernization throughout the years, resulting in some substantial workplace changes. To promote an employee-friendly workplace, traditional techniques of operations need to be abandoned in favor of more modern approaches that are more appropriate in today’s reality.

Uninterrupted and unstoppable: 5 IT transformation success stories

Of the many challenges IT leaders grabble with in 2022, it’s the challenge of keeping systems up and running and employees delighted that keeps most IT leaders up at night. And at the same time, IT service desks are inundated with service requests while IT operations face disruption after disruption, further reiterating that uninterrupted IT services and operations are vital for today’s businesses to thrive and grow in hyper-scale environments.

What Is Serverless Architecture? + Pros and Cons

Serverless architecture is a bit of a misnomer. The term itself implies your applications aren’t running on any servers, which isn’t the case. Serverless architecture means a cloud provider—such as Google, Amazon Web Services (AWS), or Microsoft Azure—provides and owns the back-end infrastructure, which has its own pros and cons. Serverless architecture is sometimes also referred to as function as a service (FaaS) or serverless computing.

Project management for non-project managers

When the pandemic hit, the pressure to adapt ServiceNow training offerings grew exponentially. An increasing number of customers from the Americas, Europe, India, and Australia wanted more virtual classes, more flexibility in scheduling, and more customization. Answering basic project planning questions in a timely manner became more difficult for the ServiceNow custom training and adoption team. With the rising demand, our team resources—spread across the globe—had to scale.

Burning Green - 3.5 million PCs Show Heavy e-Waste in Corporate IT

Almost since the moment the world shut down at the start of the pandemic, we’ve heard what a blessing remote and hybrid work is for environmental sustainability. With fewer of us driving and flying for work, it can feel like hybrid work is the sustainable solution we’ve dreamed of for so long. Yet at the same time, attention is also being cast on big tech companies like Facebook and Google for their role in producing (and curbing) e-Waste.

How to Monitor & Keep Track of Each Purchase Order Efficiently?

Purchase order management is not done easily, it becomes more complicated when they are done manually. Manual purchase request processes lead to more complications and error chances are more & accuracy compromises. They consume lots of administrative challenging work, time, cash. Projects get deferred and disarray increments, and nobody truly realizes what is happening.

Automation Anxiety: What Role Do Humans Play in an AI-Driven Future Workplace?

What tasks can machines do for us? That’s what business leaders were pondering back when automation and AI were still new, cutting-edge technologies. Now the question has changed. What tasks can’t they do? We used to think of automation as a useful method to avoid doing the repetitive, menial tasks that require so little of our brain power and take up so much of our days.

7 Ways to Increase Brand Awareness for your Small Business

Brand awareness is a life-line for a small business. This means that customers recognize and trust the company. You don’t have to spend thousands on a marketing campaign to get noticed in the world. Instead, entrepreneurs and business owners need to focus on the details and make use of the internet. Consistently using the following seven tips will help a business make their way in the world.

4 ways automation can improve your security posture

Security is top of mind for many organizations—and for good reason. Recovering from a data breach is extremely costly. In fact, the average data breach costs more than $8.6 million in the US. One of the best ways to defend against cyberthreats is by adopting and implementing security automation.