Every business has a CEO. And especially in today’s environment, most CEOs face challenges. Business continuity, employee productivity, customer service, to name a few. If they didn’t know it before, COVID has made CEOs realize that outdated, offline processes are slowing them down, frustrating employees and customers, and costing them too much. With winter approaching in half the world, one could say CEOs feel they’re being left out in the cold.

Welcome to the second part of our three-part blog series on leveraging analytics to deliver an exceptional end-user experience. In the last part, we discussed two key points: how to gauge the effectiveness of your support forms using analytics, and how to pick the right metrics that focus on customer satisfaction. In this part, we’ll discuss the next two ways analytics can help you deliver an exceptional end-user experience.

For those on an ITIL journey, ServiceNow appears to be the service to beat. ServiceNow has tremendous flexibility and thousands of different workflows to support your business. And if you’re using SCOM to populate your CMDB, you’re leaps and bounds ahead of the average organization. Sadly, that flexibility comes with the cost of being stuck inside of the ServiceNow web interface.

Bloomfield, NJ – December 15th, 2020 — Alloy Software announced today that Consumer World Awards®, world’s top achievement awards program for the consumer industry, has named Alloy Software a Silver Winner in the “Company Response of the Year During COVID-19” category. Consumer World Awards recognize consumer products, companies and people globally in various categories.

Accenture is renowned as a global leader in technology consulting and outsourcing, with 500,000 employees serving clients from a range of industries, across 51 countries. The organisation uses the Now Platform to transform how it gets work done and is also a long-standing partner. At Knowledge 20, Accenture was named ServiceNow’s Global Partner of the Year.

In today’s press release, we announced the extension of our partnership with Avast Business. Avast Business will be incorporating Ivanti Security Controls Advanced SDK for Ivanti OEM partners to offer patch management functionality through Avast Business CloudCare. This incorporation will automate and simplify the patch remediation process.

Reopening the workplace is a complex, dynamic process. Workplaces have diverse footprints—traditional offices, manufacturing floors, call center operations, retail locations, and more. Some industries have no choice but to return, while others have more flexibility. Yet companies across all industries must be able to manage the new reality of work with agility and resilience.