Welcome back! In the last blog we set up bidirectional communication between ServiceNow and Elasticsearch. We spent most of our time in ServiceNow, but from here on, we will be working in Elasticsearch and Kibana. By the end of this post, you'll have these two powerful applications working together to make incident management a breeze. Or at least a lot easier than you may be used to!

At the advent of the pandemic, how prepared was your organization to support customers and employees? Or to continue delivering critical products and services? How adaptable and effective was its technology, workforce, and supply chain? As the COVID era has shown, resilience can’t be summoned overnight. It requires business and technology transformation.

In today’s environment, organizations face increasing risk amid the pandemic and continued economic, geopolitical, and climate change-driven disruption. As a trusted partner to companies as they focus on mitigating operational risk, ServiceNow is pleased to announce new Operational Risk Management and resilience capabilities for the enterprise that will help companies manage operational disruption.

This year Ivanti was placed in the Leader quadrant in the 2020 Gartner Magic Quadrant for ITSM Tools report. After a long and tough journey moving from Niche, to Innovator, to Challenger, we made it to the quadrant that is magic: the Leader quadrant. Obviously we’re thrilled. Having reached this point, I thought I would spend time here explaining what the MQ really means and why Ivanti’s move to Leader is so significant. (Disclaimer: this is not a Gartner authored article.

It's been an exciting week at Ivanti! On Wednesday, we announced enhancements to the Ivanti Neurons platform. We added new Ivanti Neurons innovations (powered by machine learning) to improve security posture and optimize asset spend. Ivanti Neurons for Patch Intelligence helps enable organizations to achieve faster SLAs for their vulnerability remediation efforts via supervised and unsupervised machine learning algorithms.

During my time at Ivanti, I have been close to numerous customers while helping them on their journey to achieving high levels of maturity in Software Asset Management. Over this period several glaring facts became apparent to me: I honestly felt that there must be something we can do to reduce the time to achieve this first—and seemingly straightforward—milestone of understanding the estate and answering the age-old questions of.

IT asset management (ITAM) is a hot topic of 2020. Like almost everything else, managing lifecycle costs and minimizing risks has been a bit more complicated in recent months given the sudden shift to remote work and assets leaving the traditional workplace. It begs the question: are you maximizing the value from your current ITAM strategy? Let’s dive into this handy checklist of questions to help you answer the question above.

Threat actors can move pretty fast. There are untold numbers of adversaries operating in the shadows looking for the next vulnerability they can exploit. Sometimes they find a vulnerability that hasn’t been identified by white-hat researchers or the vendors—resulting in a zero-day exploit—but most often they watch for public disclosures and updates from vendors to identify changes that have occurred in code.

Accenture and ServiceNow’s new partnership accelerates digital transformation and time to value for customers. Today’s business environment demands digitization. Specifically, digital workflows that transform how employees work, how customers receive service, and how work, well, flows. That’s because in the COVID-19 era, organizations are under pressure to innovate faster, reduce costs, improve productivity, and meet their customers’ needs.

Our customers often stress the phenomenal power that comes from the integration of Nexthink and ServiceNow. Bernardo Ramos, for example, former Director of IT for Arkema, saw their integration as a way of getting real-time information on all their workstations automatically and without effort. “With ServiceNow I had the feeling of having something the best of its class,” he told us, shortly before his retirement earlier this year.