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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

ManageEngine Insights - Building resilience with cloud transformation

Amidst the complexity of today's dynamic market landscape, the cloud has emerged as a reliable technology whose benefits are far-reaching and long-lasting. Despite COVID-19 affecting global IT spending, companies have continued to invest in cloud solutions. Be it making the business more agile or accelerating their digital transformation goals, companies are turning to the cloud for a variety of reasons.

Unlocking Productivity with Freshservice Orchestration Center

As businesses continue to grow, the diversity and complexity of infrastructure components, applications and processes increase. It is important for the IT team to manage interactions with these hybrid components seamlessly for the effective functioning of the organization. By 2021, over 75% of midsize and large organizations will have adopted a multi cloud and/or hybrid IT strategy – Gartner Introducing Orchestration center for all your integration needs.

How to be an IT ninja

Ninjas are known for their stealth and agility, skills that take much practice and study to master. They are never satisfied with their current abilities and always seek to improve. Those noble aspirations are not limited to secret warriors. In the current climate, IT leaders are also busy adding new capabilities to their skillset. In my IT Experience Podcast, I regularly sit-down with IT pros who have valuable advice for their peers.

7 Ways Cloud-Based ITSM Solutions Can Make IT Support a Breeze

Moving to the cloud is one of the most critical trends in digital transformation. Gartner even predicts that by 2022, 90% of companies will be using cloud services. As cloud adoption becomes more prevalent, let’s take a look at why the cloud pairs so well with IT service management (ITSM).

Automating common ServiceNow-Microsoft workflows just got easier

IntegrationHub spokes accelerate ServiceNow-Microsoft workflow automation One of the features of the Now Platform Paris release is built-in Microsoft Azure Active Directory integrations that simplify common workflows ServiceNow Onboarding and Software Asset Management (SAM).

Ivanti Patch Management Technology Enhances XM Cyber's Breach and Attack Simulation (BAS) Platform

In today's press release, we announced the incorporation of Ivanti patch management technology into the XM Cyber BAS platform! XM Cyber is a multi-award-winning leader in breach and attack simulation (BAS) advanced cyber risk analytics and cloud security posture management.