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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

How Strong Are Your IT Relationships in Times of Uncertainty?

It’s become fairly difficult these days not to feel uncertain about the future. And in the IT industry, we hear news of new mergers and acquisitions on a regular basis. HCL acquired Bigfix from IBM last year. VMware acquired Pivotal, and then doubled down in its acquisition of Carbon Black. And more recently, Broadcom entered the game and is purchasing Symantec. All of this in one year!

How our customers are innovating through the pandemic

“Pandemic response experience” is not the first line you’d expect to see on a CIO’s resume. As a deadly new virus spread across the world in recent weeks, however, IT leaders everywhere have been scrambling to ensure their employees stay safe, connected and productive. At the same time, we all need to protect top line revenues, ensure the customer experience doesn’t miss a beat, and avoid any disruption to customer operations.

IT Service Management Trends to Watch Out for in 2020

ITSM is a hot topic for people who manage IT infrastructure. There are new developments coming out every few months that tend to show where the industry is headed. ‘Automation’ has been all the craze for the past few years, yet it is still quite relevant even today. Then there is ‘digital transformation’, another significant industry jargon that gets thrown around a lot. Last year was all about the release of ‘ITIL V4’ – a major step towards the future.

Ivanti on Ivanti: Smooth Transition to Work From Home With Ivanti Cloud

In building out a contingency plan during the outbreak of the COVID-19 pandemic, roughly 400 of our Ivanti employees in the South Jordan, Utah location near Salt Lake City transitioned to a work-from-home environment to stay safe and healthy while still working at full capacity for our customers. For Plinio Pimentel, a senior engineer at Ivanti, the task seemed daunting.

ServiceNow partners lean into emergency response

In response to the COVID-19 crisis, ServiceNow invited our global partner ecosystem to join us in supporting customers across the world who chose to implement our four no-charge emergency response apps. We also invited partners and customers to develop their own COVID applications on the Now Platform®.

Ivanti Helps Companies Manage, Secure and Deliver IT for a Remote Workforce

We're here to support you and your organization during these uncertain times. Check out our helpful resources regarding how to navigate the IT environment with all the changes COVID-19 brings. Our lives and businesses are changing daily in response to the current health climate. It is an uncertain and unprecedented time for everyone, and our concern is always first and foremost the health and safety of our employees, partners, and customers.

Motadata ServiceOps | An ITIL Compliant IT Service Management Platform

Introducing Motadata ServiceOps! An ITIL compliant IT Service Management platform which offers a single point solution that is simplified, easy-to-use and deploy, meeting the IT operation management and automation requirements. It eliminates manual complexities, encourages self-service, offers a modern interface to improve user experience, and provides meaningful insights that improve the overall quality of IT services.

The Rise of Browser-Based Applications in Today's Mobile and Remote Workforce

A look into the shift from traditional Windows apps to SaaS, and more specifically browser-based apps. The concept of a “web application” began with the earliest CGI-powered web pages as far back as 1993, soon followed by PHP and other technologies that (very often) presented a web front end to a back-end database, with a browser-based workflow for user interaction.