Wow! ServiceNow has been named an ITSM Tools Magic Quadrant Leader and placed furthest in completeness of Vision and highest in Ability to Execute in the 2020 Gartner Magic Quadrant report. We are humbled by the recognition and gratified by the success that our customers are reporting.

As the world collectively evaluates the return to work and shift to remote operations, digitally transformed enterprises are coming out faring better in this transition. This shift is aided by the work developers are putting in to create applications that better their organizations, and they need to continually adopt modern DevOps best practices to increase application delivery velocity and quality in order to stay nimble.

IT change management is one of the most important aspects of your service management and IT operations—so much that it can make or break an IT enterprise. In this blog, let’s go through what changes are, in the context of IT operations, and how to set up an IT change management function and go about managing changes in your IT ecosystem. Read on.

We’re in the early autumn season here in the northern hemisphere, with the weather getting cooler and the nights longer. That growing chill in the evenings encourages staying inside and reading by a fire for enjoyment and enlightenment.

Are you designing or working with structured configuration management data? No matter the technology platform, you will have come across relationships between various objects. These relationships are critical to keep your data points in perspective and build the bigger picture. One question that often comes up, when working with relationships is: What is the difference between Hosting and Containment relationships?

Okay, now we have you thinking about ham and that delicious holiday meal on the horizon. While not quite as delicious, hardware asset management, or HAM, is something IT should have on its plate this season. “What would it cost to replace all the desktops and laptops in your organization?” A hypothetical question posed on a recent webcast by Jon Hauser, IT director at the University of Washington School of Social Work.

AIOps adoption is on the rise. According to Gartner, by 2023 40 percent of DevOps teams will augment application and infrastructure monitoring tools with AIOps platform capabilities. Use cases are also expanding beyond IT to include IT Service Management (ITSM), digital experience monitoring (DEM), DevOps, Application Performance Monitoring (APM) and third party services.