In 2020, enterprises have meaningfully accelerated their digital transformation. The global financial advisory firm KPMG, notes that “For a majority of U.S. CEOs, the pandemic has meant an acceleration in digital transformation by months or even years. The move to digitization has accelerated, and the benefits will be permanent. There is no going back.” Software vendors are seeing this very clearly too.

In this new series of Now on Now blogs, we share how we use ServiceNow products internally to transform our operations and create great experiences. We hope our stories story will inspire you--our customers and partners--to achieve even greater business value and resiliency from the Now Platform®. For more on Now on Now, visit the Now on Now Book of Knowledge.

IT asset management (ITAM) is one of the most crucial strategies for businesses to practice. If 2020 had you shuffling monitors and laptops all over the country, 2021 isn’t going to make things any easier. Next year looks to bring all new sets of challenges for tracking, maintaining, and budgeting for the assets that your IT organization has not had their hands on in almost a year.

As a world leader in professional services, Deloitte knows how to innovate and meet client requirements to a high standard. The professional services network uses ServiceNow IT Business Management and ServiceNow digital workflows to operate efficiently and deliver on client projects. Once Deloitte had achieved initial success with query management, the team began examining opportunities to use ServiceNow to digitise workflows across the organisation.

If you have ServiceNow and SCOM you will want to integrate these tools to ensure they deliver maximum value for your business. There are four key benefits of creating ServiceNow incidents from SCOM: 1) Increase value of existing infrastructure monitoring tools by consolidating information and integrating them with connectors. 2) Understand root cause of the problem and reduce Mean Time to Repair (MTTR) by transforming incidents into actionable alerts.

For many organizations, the circumstances of 2020 led to a review of on-premises infrastructure and opportunities to take a leap to the cloud. These decisions are not one-size-fits-all, and there are slew of challenges to keep in mind. Tackling those migration challenges has led organizations to hybrid IT—an environment of technology infrastructure that lives partially on-premises and partially in the cloud.

Operational efficiency is crucial to the success of your company. Improving efficiency is a combined effort of measuring and refining processes, employees, technology, and financials. The goal is the continual improvement of these aspects to maintain and increase your business’s operational efficiency. Do you want to learn more about enhancing your operational efficiency? Check out StartingPoint, the platform for customer success and service management!