Operations | Monitoring | ITSM | DevOps | Cloud

RFID has been used for asset tracking for a long time, especially those organizations which are asset-intensive. RFID technology is used in the form of a tag or label. Although there are two types of RFID that are Active RFID & passive RFID. In this blog, we will know what the difference between Active and Passive RFID is & which one is a better option for your business. So, let us begin!

Patch management best practices ensure we do patch deployment effectively and in time to prevent significant data losses, cybersecurity attacks, and other risks when the software is not updated. Patch management is an essential part of IT Asset Management. In short, it consists of distributing and applying updates or software patches. It should be a well-established and thorough process to handle any vulnerability and other issues. This article will discuss these best practices.

Customer success management is designed to optimize customer engagement and encourage them to unlock value from your professional services. What customer success looks like for your professional services business will depend on customer objectives. Customer success managers must work to ensure that customers are in the best position to hit these objectives.

Integrations to third party ITOM/ITSM solutions have been used by all Avantra customers since the beginning back in 2003. Often this is due to corporate support processes and the customer’s wish that all solutions used to manage the entire IT landscape shall report to one single ITOM/ITSM solution. This is where activities of different departments are coordinated.

LDAP or Lightweight Directory Access Protocol is one of the oldest and most popular protocols used to retrieve information from directory services, authenticate users, and build applications that don’t compare on security or speed. It’s one of the protocols to manage assets and data over a network and provides secure access to them. So what is LDAP? How does it work? What are some of the best practices while using the LDAP protocol? Let’s have a look.

Machine learning has garnered a lot of attention in the past few years. The reason behind this might be the high amount of data from applications, the ever-increasing computational power, the development of better algorithms, and a deeper understanding of data science. We have already talked about artificial intelligence (AI) in a previous blog post. In this opportunity, we will learn about machine learning, what it is and how it works with examples and ITSM applications.

As an IT solution provider, you must walk a fine line between generating revenue and maintaining your team while providing the best possible service for your clients. However, you must have a sufficient budget and develop long-term strategies to attain all of these. Furthermore, when you’re operating on a break-fix model, all these tasks can be challenging.

Successful customer service requires connecting the dots across an entire organization’s teams, systems, and data to address customer needs seamlessly and efficiently. A task of this magnitude and facets comes with myriad challenges. Automation, artificial intelligence (AI), and other advanced technologies can help. Let's explore three ways you can use emerging tech to address your customers' needs proactively and effectively.

Remember when you raised a service request and received a delayed solution? The response was so late that you switched to looking for another possible solution. Such delays impact the organization’s overall progress, and we are sure you don’t want to encounter them frequently. This is where Service Level Agreement (SLA) comes to shield organizations from such irregularities.