A May 2021 executive order mandated that federal government agencies invest in both technology and personnel to centralize and streamline access to cybersecurity data, accelerate migration to secure cloud architectures, and advance toward a zero-trust architecture. A zero-trust architecture doesn’t refer to a predefined, out-of-the-box network security solution. It’s a strategy based on an agency’s cybersecurity plan that contains a collection of zero-trust concepts.

It is my honor to announce ServiceNow has been named a Leader in the 2021 Gartner Magic Quadrant for IT Vendor Risk Management Tools. This is the second consecutive year that ServiceNow has been positioned as a Leader and is recognized in the report for market understanding, product offering strategy, and sales execution & pricing. Today more than ever, third parties are key partners in business success.

At its core, government should be human centered. To deliver the best experiences for people, agencies must put citizens and employees first. Unfortunately, it’s not uncommon for many public sector agencies to rely on legacy operating models to get work done. These models were not built with the user in mind, but rather the task at hand. Now, as governments tackle digital transformation, new opportunities arise to make service delivery and operations more human and more citizen-centric.

That’s what they say. Bring it on. I’m ready for this. I’m prepared. But no one could prep for what happened and how things evolved, right? So is preparation not necessary after all? I’ve had numerous discussions with my colleague and fellow Head Geek Leon Adato about this topic, and we even created a video with the background theme of preparation vs. instant action. Leon is kind of a doctoral student in chaos theory—or so it seems—while I try to plan things out.

Anyone thinking about embarking on the journey to extend their IT Service Management (ITSM) with IT Asset Management (ITAM) should have a sit-down with Jenny Rock from the City of Seattle. A 27-year technology veteran who began her career in the telecommunications industry, Jenny has been with the City of Seattle for 15 years — the last four as Product Engineer in what is now known as the Collaboration and Workplace Technologies division.

In case you haven't heard the news.... Our beloved Ivanti Device and Application Control (IDAC) is no longer limited to just Microsoft Windows! With the release of IDAC 5.3 earlier this month, we have now expanded the platform support with a brand new MacOS agent. And with all the exciting features already included in the 5.3 release earlier this year (you can read more about the IDAC 5.3 release here) we have increased the functionality even more with the recently released Update 1 for IDAC 5.3.

A service desk is the focal point of an IT organization to render services, and the quality of its services determines the perception of being a valuable part of the organization. The ongoing transition of businesses to adopt cloud infrastructure has forced IT organizations to modernize their service desks, which include vendors adopting cloud capability and smart automation powered by AI.