Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly become a benchmark to measure internal support teams. A research report from Harvard Business Review Analytics Services and Freshservice found that 82% of those surveyed say employee happiness is impacted by how well workplace technology performs.

I’m thrilled to announce that Gartner has named ServiceNow a Leader in its 2021 Magic Quadrant for the CRM Customer Engagement Center for the second year in a row.1 We believe this is external validation of our strategy and vision to improve the end-to-end customer experience through our Customer Service Management solution. Our mission in Customer Workflows is to transform the customer service and support market for the better.

Every product is a never-ending journey and Ivanti Neurons for Spend Intelligence is no exception to the rule. From the very beginning, our teams have set out to target core fundamental problems that we hear people in asset management struggling with on a day-to-day basis. To imagine this on more metaphorical level, just think for a moment: you are going on a road trip and your next destination is an amazing seaside resort with fabulous weather with your every want and desire close at hand.

If there’s one thing 2020 taught us, it’s that it’s worth taking time to adapt technology to suit users, not the other way around. Most of us engage with technology every day. We browse, share, and connect. We enjoy a slick user experience as consumers. But we’re often plagued by inefficient technology in the workplace. At telecom provider Telia Company, we pride ourselves on giving customers next-generation services.

Have you heard the news? The latest Gartner Magic Quadrant for Unified Endpoint Management Tools (UEM) is out, and here at Ivanti we’re thrilled to be recognized in the Visionary quadrant for completeness of vision and ability to execute. We’re especially proud to be positioned as a Visionary as we feel this reflects the forward momentum we bring to the market.

Like much of the workforce, IT help desk teams have spent the past year implementing new tools and processes to adapt to the new world of hybrid work. Many, for example, have turned to virtual agents, AI-powered enterprise chatbot tools that allow employees to quickly resolve common IT issues. Yet, despite the promise of virtual agents, many IT teams still find themselves manually handling everyday incidents. Some of the most common are virtual application and desktop session “resets.”