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The latest News and Information on IT Service Management, Service Desk and related technologies.

The Power of Harnessing DevOps for the Database

Why do some organizations excel in streamlining their database operations and applications development while others find it immensely challenging? Why can some database teams embrace agility while others take months of cycles to deploy even a single line of code? What secret sauce can allow some database teams to work smarter (not harder), streamline database development lifecycles better, get to deployment faster, and create an overall stronger alignment across departments?

8 Change Management Best Practices You're Probably Not Following

 Change management methodologies are often seen as complex and clunky, which can lead to these initiatives having a high failure rate in many organizations—but why does change management have this stigma? At one point in my career, I was a regular at change advisory board (CAB) meetings and maintained our organization’s standard change catalog.

IT Asset Management Certifications: The 7 Best ITAM Training Courses

IT Asset Management (ITAM) is the practice that can help you manage, control, and protect your IT estate, leveling up your IT offering. To run an effective practice, ITAM professionals need to engage with current industry best practices, and ITAM certifications are a massive part of this. But since there are a lot of training courses available, we wanted to lend a helping hand and get you covered on the basics – as we already did with ITIL certifications.

Top Asset Tracking Methods in 2025

The issue of losing assets affects everyone. For many firms, it’s also expensive because missing goods and equipment translate into missed sales. Asset tracking can help with this. The issue is that it can be challenging to select the best asset tracking system. You must make the most of every asset because doing so will enable you to save money. Firms can reduce their total cost of ownership and increase their asset return on investment by identifying their assets at the right moment.

Best Asset Management in Work Order Tracking For 2025

Many businesses lose productivity because of failing to track work orders. In order to maintain constant efficiency, work order tracking is crucial for companies. Asset management software can be helpful for effective work order administration. The work order supervisors, managers, directors, and decision-makers can all benefit significantly from it. Service requests and work orders can be created and managed with work order software, a particular asset management software.

The Next ITSM Trend: 10 Sustainability Initiatives for Business in 2023

Regardless if you work for a large enterprise or a small organization, sustainability is an ITSM trend that you need to be aware of. There are plenty of sustainability initiatives for businesses that have been flourishing for quite some time now, so it’s time to catch up. But first of all, you might be wondering how is this important to you in an IT service management (ITSM) role. And that would be a valid question. Of course, sustainability is bigger than the ITSM or IT space.

Happiest Minds delivers exceptional customer services with the help of ManageEngine MSP

Sujith, the technical manager of ITOM/ITSM at Happiest Minds shares his thoughts on the MSP market and how ManageEngine MSP solutions allows him to easily manage his multi-client IT, with most-simplified client onboarding, distinct data segregation and comprehensive data security. He explains the criticality ManageEngine MSP suite during the pandemic and how these tools facilitated in providing exceptional and hassle-free remote onboarding experience for their clients.

What are the benefits of maintaining an ideal Asset Register?

When an organization is small, they have limited assets for that purpose spreadsheet can be used. However, when the number of assets and organization grows spreadsheet becomes inaccurate as many people access it at one time. When multiple people access spreadsheets the chances of inaccuracy increase, and data can be changed unintentionally. Moreover, the chances of finding errors are not good as there is no timestamp or tracking.