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The latest News and Information on IT Service Management, Service Desk and related technologies.

solarwinds

IT Trends Report Shows Experience Equals Confidence When Managing Complex IT Environments

Sep 23, 2022 By Thomas LaRock In SolarWinds
Each year, SolarWinds publishes the IT Trends report, a collection of responses to survey questions meant to gain insight into the world of IT. I enjoy the IT Trends report for a variety of reasons, but my favorite reason is because I get to examine the raw data and draw conclusions! While reviewing the data and findings this year, I noted the demographic data collected included the number of years of IT experience for the survey respondents.
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Asset Infinity

What is the Difference Between Stockout and Shortage in Terms of Inventory Management?

Sep 22, 2022 By Asset Infinity In Asset Infinity

Lots of people believe that inventory management can be done easily. Inventory management is not a simple task especially when you have multiple work locations. There are several issues that can occur in inventory management which can be harmful to business. One of the major inventory management issues is stock-out. However, lots of people use stock-out in the place of inventory shortage & vice versa. But both are different terms. What is the difference between them?

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servicenow

Building a more resilient business with the Now Platform Tokyo release

Sep 22, 2022 By Jon Sigler In ServiceNow

Organizations today—and the people who run them—face unprecedented challenges. Executives are under pressure to make faster, smarter decisions and drive innovation while struggling to maintain day-to-day operations. Leaders are betting on platforms they trust to help them thrive in uncertain times. The Now Platform® Tokyo release is designed to tackle complex, interconnected problems and deliver value across the enterprise. It helps boost efficiency and business resilience.

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ivanti

Windows 11 22H2 and Ivanti UEM: The New Features Enterprise Users Should Know

Sep 22, 2022 By Yosune Baltra In Ivanti

The Windows 11 22H2 release demonstrates that Microsoft is embracing the Everywhere Workplace, with new features and capabilities to support remote workers and BYOD deployments. What enhancements should IT admins pay attention to? These are the features worth taking advantage of – and since Ivanti UEM solutions support devices on Windows 11 22H2, customers can roll out the latest OS to their whole fleet from day zero.

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opsmatters

Understanding Help Desks Vs Service Desks - How Are They Different?

Sep 21, 2022 By OpsMatters In OpsMatters
In business, a lot of seemingly similar terms are used interchangeably. However, when you dig down a little you'll find that there are differences, which can cause confusion if you're in the dark about them. Help desks and service desks are an ideal example. On the surface they seem identical, but the reality is that they do describe different components of a broader IT support infrastructure. Let's clear things up by talking you through what each involves, and covering the roles that they play in companies today.
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startingpoint

5 Business Automation Workflow Solutions

Sep 21, 2022 By StartingPoint In StartingPoint
Business automation workflow solutions help accelerate your business processes. There are a wide variety of these solutions on the market, and they can be used to automate just about any process in your business. You name it, there's probably a workflow solution that can help. This guide will explore five business automation workflow solutions for your organization. Whether you're looking to automate your sales processes, customer support operations, or marketing campaigns, there's a workflow solution out there that can help.
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Infraon

The importance of customer-focused culture

Sep 21, 2022 By Infraon In Infraon
Your customer’s expectations are higher than ever as they compare your business to other businesses offering an easy, fast, and personalized customer experience. Rather than just reaping the benefits in the past of customer loyalty and competitive advantage, you should also reap the benefits of being a customer-focused business. Company culture significantly impacts employee morale and how customers perceive your business.
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InvGate

ManageEngine vs. ServiceNow: Service Desk Alternatives

Sep 21, 2022 By Celeste Mottesi In InvGate
Comparing service desk software is not simple. However, it's an absolute must before you acquire or switch help desk solutions. But that task is about to become lighter since we have an ITSM tool comparison in the making, and today it's ManageEngine vs. ServiceNow day! We've been helping businesses of all sizes across the globe to implement InvGate Service Desk for years now, which has provided us with a pretty good understanding of business needs and pain points.
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Infraon

Improve and calculate customer retention rate

Sep 21, 2022 By Infraon In Infraon
An integral part of running a business is recognizing that even your most loyal customers will eventually leave if they think their needs are not being met. To keep your business thriving, you must focus on customer retention and improving your retention rate. This article covers some important tips to learn how to calculate your customer retention rate and what you can do to improve it.
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