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The latest News and Information on IT Service Management, Service Desk and related technologies.

solarwinds

SQL Sentry Then and Now

Sep 18, 2023 By Steven Wright In SolarWinds
With the release of SQL Sentry 2023.3, I look back at the past 18 years I have worked with the product to admire where it is today versus then. It’s been an incredible experience with a lot of moving parts, but no matter what market forces or acquisitions happen along the way, the core intention of “Improving the lives of Microsoft DBAs everywhere” has stayed the same. This is a two-part blog post: below, I’ll talk about our history and where we’ve come from.
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How to Implement SLAs to Deliver Consistent Service Across Your Business

Sep 18, 2023 By InvGate In InvGate
Simply put, Service Level Agreements are contracts between service providers and clients that detail the nature of services provided, their quality, and performance metrics. Their main goal is to align the services provided with those required by the client and typically include measures to take if the service provider fails to meet the agreement. SLAs have multiple benefits, including: Service Level Agreements are a crucial part of ITSM and thus need to be integrated into service desk software.
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nexthink

3 Ways to Drive Sustainable IT with Nexthink Employee Engagement

Sep 18, 2023 By Lucas Videla In Nexthink

If you’re an IT / EUC professional looking to accelerate sustainable IT practices, it’s imperative to put employees at the center of your strategy. Driving sustainable practices and carbon reduction is a collective and long-term effort that requires behavioral change and impacts individual digital workspaces, so engaging employees is key.

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InvGate

David Foxen on IT Asset Management Challenges, Opportunities, and Strategies

Sep 15, 2023 By Brenda Gratas In InvGate
Are you ready to tackle the hidden IT Asset Management (ITAM) challenges that could impact your organization's efficiency and success? In this dynamic field, continuous learning is not just an option; it's a necessity. To equip you with insights, we delved into “ITAM Challenges: Epic Fails, Red Flags, And Tales From the Battlefield” during September's Ticket Volume podcast live recording.
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solarwinds

The Future of SQL Sentry

Sep 15, 2023 By Suril Jasani In SolarWinds
This month, I celebrate 11 years of working on SQL Sentry. I started as employee number 15 at SentryOne and then moved through various roles in support, customer success, and professional services to my current role as product manager. In an industry where innovation and adaptation are key, the journey of SQL Sentry and its team has been remarkable. SQL Sentry has come a long way since its early days.
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Master IT Service Management with Powerful Ticketing Systems | The Ultimate Guide 2023! Infraon

Sep 15, 2023 By Infraon In Infraon
Struggling to manage IT incidents, service requests, and problems efficiently? It's time to harness the power of IT Service Management (ITSM) ticketing systems! In this comprehensive YouTube guide, we take you on an exciting journey into the world of ITSM ticketing. Explore different ticket types, understand the advantages, and tackle crucial challenges that organizations face in IT service management.
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See Yourself in Cybersecurity - How 3 Experts Transitioned into InfoSec Ep 27 | Security Insights

Sep 14, 2023 By Ivanti In Ivanti
Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.
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InvGate

5 Best Software License Tracking Tools

Sep 14, 2023 By Melisa Wrobel In InvGate
Managing software licenses is not merely a matter of compliance; it's a strategic imperative for organizations seeking to optimize costs, mitigate risks, and streamline their IT Asset Management (ITAM) operations. To do this effectively, Software License Tracking tools are essential. To stay on top of assets, we bring you the five best Software License Tracking solutions in the market. Keep reading for a quick topic overview and a list of software alternatives!
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