Giving maintenance on time is incredibly significant. If maintenance is not done on time, it can increase your maintenance expenditure by 15 percent to 40 percent. However, if you provide maintenance proactively you can save maintenance expenses up to 40 percent. Therefore, investing in an automated predictive maintenance tool is essential for organizations, especially when they have hundreds of assets and pieces of equipment.

In today’s highly competitive and volatile business environment, service outages can result in the loss of customers. Because of those high stakes, it’s imperative that companies take action to avoid outages. But how can you prevent them before they happen? Enter artificial intelligence (AI). AI and machine learning can run in the background to monitor systems and detect anomalies before humans can spot them. ServiceNow Predictive AIOps was designed with this purpose in mind.

Books! Who doesn’t love books? Whether you’re one for the latest thriller to top the charts, or you go-Instagram-crazy for the latest self-help book, the majority of us love to read. In fact it was reported that the global book market was expected to grow from $87.92 billion in 2020 to $92.68 billion in 2021, with that figure reaching $124.2 billion by 2025.

Achieving business efficiency, enhancing productivity, and advancing IT operations were the key reasons enterprises opted for ITSM technologies in 2021. However, as IT teams become more dispersed and remote or, hybrid working becomes a norm, a single platform that efficiently and effectively fulfills users’ requirements has never been more crucial.

Nowadays mobiles are an important part of the business. But a few years back the mobile was considered just a tool used for communication but as technology evolved the mobile also evolved and new features are installed and now the mobile is an essential part of the business. If a business is not equipped with a mobile, then business suffers. That is why organizations ensure that their application and website are mobile-friendly.

Minesh Patel, senior manager of support account management at ServiceNow, and JP Renaud, senior director of support management at ServiceNow, contributed to this blog. As part of our customer service and support team, the ServiceNow support account management (SAM) and customer escalations (CE) teams are committed to averting situations where performance affects customers’ ability to operate their business.

Data is the lifeblood of businesses, and protecting it is incredibly important. One of the ways DBAs help ensure the continuous availability of data is through database backups, a process involving copying the data and schema from a database and saving them elsewhere for retrieval later. But like any other process in IT, database backups have costs, benefits, and risks associated with them.