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The latest News and Information on IT Service Management, Service Desk and related technologies.

The 8 Best Practices for Reducing Your Organization's Attack Surface

Increases in attack surface size lead to increased cybersecurity risk. Thus, logically, decreases in attack surface size lead to decreased cybersecurity risk. While some attack surface management solutions offer remediation capabilities that aid in this effort, remediation is reactive. As with all things related to security and risk management, being proactive is preferred. The good news is that ASM solutions aren't the only weapons security teams have in the attack surface fight.

How Implementing Risk-Based Patch Management Prioritizes Active Exploits

Resistance to change is always present, especially if you think the processes you have in place are efficient and effective. Many organizations feel this way about their software management procedures until they have a security breach or incident and are left wondering where they went wrong. The reality is that most patch management programs are built on assumptions and recommendations, rather than facts about actively exploited vulnerabilities. Risk-based patch management is the answer to this issue.

How Generative AI Can Benefit Your Knowledge Management

There has been growing interest in the capabilities of generative AI since the release of tools like ChatGPT, Google Bard, Amazon Large Language Models and Microsoft Bing. With the hype comes concerns about privacy, PII, security and, even more importantly, accuracy. And rightly so. Organizations are treading cautiously with their acceptance of generative AI tools, despite seeing them as a game changer.

Tech Confessions - Attack of the Toasters | Crazy IT Asset Discovery Stories

Watch this JAW-DROPPING story about how unknown devices nearly provoked a panic for one IT team in the defense industry. They nearly shut down their entire network after receiving an alert about mystery endpoints they couldn’t identify. The lesson to be learned? You can't afford to miss ANY device on your network if you’re hoping to keep your IT estate safe and secure. Before you raise alarm bells, find what’s hidden on your network with Ivanti Neurons for Discovery.
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The 8 Best IT Hardware Inventory Management Tools in 2023

With the increasing reliance on technology in all aspects of business, managing and maintaining IT hardware is a critical task. An effective IT hardware inventory management system can help organizations to improve their productivity, reduce costs, and minimize downtime due to hardware failure.

The Definitive Guide to IT Risk Management

IT Risk Management ensures all IT risks are properly spotted and dealt with in an efficient and safe manner. It can protect your environment and its users from internal and external threats and help your organization meet its Governance, Risk, and Compliance (GRC) obligations. If you’re searching for reliable and proficient ways to keep your workplace protected, you’re in the right place. In this article we will explore the full scope of Risk Management and the benefits that come with it.

Tech Confessions - The Paper Trail | Crazy IT Asset Discovery Stories

WHY was there a HIDDEN PRINTER underneath one executive assistant’s desk? Watch this Tech Confession video to learn why and how employees’ ghost assets might put a company at serious productivity loss and compliance risk! When an executive assistant was asked by her boss to print out all his emails, she unwittingly created headaches for her IT team. Why? Because they had to wade through reams of (personal) messages to see if company secrets were being exposed.

Ivanti vs. ServiceNow vs. Infraon in 2023

IT Service Management (ITSM) and IT Operations Management (ITOM) are critical components of managing an organization’s IT infrastructure. While they serve distinct purposes, they are inherently interconnected and provide significant benefits when implemented together. By embracing the integration of these disciplines, organizations can achieve improved IT service quality, operational efficiency, and customer satisfaction.